Field Service Engineer

BioLegend, Inc.; Groningen; On-site; EUR 52,000 - 74,000; Full time

Benefits offered by this job

Company car

Private healthcare

Life insurance

Job summary

Revvity is seeking a Field Service Engineer to cover our Benelux customer base, supporting Life Science and Diagnostic instruments. You will install, service, and repair equipment, train onsite users, and ensure documentation is current and compliant with Quality Management System standards.

The role requires good communication, a strong customer service ethic, and willingness to travel, including occasional nights away.

Qualifications

• Bachelor’s degree or equivalent experience in Electronic Engineering or Biotechnology.
• Experience in a customer service environment with instrument applications.
• Strong communication skills and customer service ethos.
• Willingness to travel, valid BE/NL driving licence.

Responsibilities

• Perform field service: installation, maintenance, and repair of Life Science/Diagnostics instruments.
• Provide first-line onsite user training on Life Science and Diagnostics systems.
• Organise routine maintenance allocated on a monthly basis.
• Ensure that documentation and manuals are up to date and revision-controlled.
• Maintain tools, test equipment, and inventory; complete Work Orders promptly.

Skills

Good communication

Customer service

Travel flexibility

Education

Bachelor’s degree in Electronic Engineering or Biotechnology

Job description

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

Revvity is searching for a Field Service Engineer to cover our customer base across the Benelux, supporting the wider Benelux-Nordics region as required.

In this role, the Field Service Engineer will act as the face of the company, ensuring customers’ needs are met or exceeded. The initial and primary focus of the role will be to support our Life Science and Diagnostic instruments.

Role Description

• Perform field service as advised by Customer Care in conjunction with the Service Leader. Carry out installation, maintenance, and repair of the current and future Life Science/Diagnostics instrument portfolio.


• Provide first-line onsite user training on Life Science and Diagnostics systems.


• Organise routine maintenance allocated on a monthly basis.


• Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types.


• Maintain ancillary documentation, e.g., the Safety Manual and Procedures Manual, to the highest standard, with regular reviews of manuals provided in accordance with the Quality Management System.


• Align personal working practices with the department’s performance targets and actively demonstrate compliance with all team targets.


• Maintain personal service spares issued and inventory records to the highest standard. Ensure all anomalies are quickly and effectively reported and resolved.


• Ensure all tools and test equipment are adequate to perform the required service and that all test equipment issued is calibrated at the specified times.


• Complete all Work Orders and associated documentation within a day of completion. Ensure all e-learning and expense claims are returned on time.


• Perform specific and agreed tasks as defined through the Goal Statements, which are already embedded in the company culture.

Role Requirements

• Relevant education or equivalent experience (e.g., a Bachelor’s degree in Electronic Engineering or Biotechnology).


• Experience in a customer service environment, preferably with Diagnostic and Life Science instrument applications.


• Good communication skills.


• Strong customer service ethic.


• Prepared to travel, with an occasional night away from home might be required


• Valid full BE/NL driving licence required.

What We Offer

• Strong technical support and mentoring.


• Meaningful work with professional customers.


• Focus on career development.


• A package including of salary, commission, company car, private healthcare, life insurance, and more.