Expert Field Services

Merck Group; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Financial and protection benefits

Health and wellbeing benefits

Family support

Time away to recharge

Job summary

Merck Group is seeking a Field Service Engineer for the Netherlands to install, maintain, troubleshoot, and support Milli-Q water purification systems. You will work across the Benelux region with remote support and the Service organization, diagnostic expertise, and thorough documentation to ensure compliance and traceability.

The role emphasizes independent work, ISO-compliant processes, and collaboration with Sales and internal teams to deliver exceptional customer experiences.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Strong troubleshooting mindset with root-cause analysis.
• ISO process and SOP compliance.
• Well-organized with documentation habits.
• Solid digital/IT skills and remote troubleshooting.
• Fluent Dutch and professional English.
• Valid driving license and willingness to travel Benelux.

Responsibilities

• Install, maintain, troubleshoot and support Milli-Q water purification systems.
• Diagnose complex technical issues across mechanical, electrical, hydraulic and digital domains.
• Use digital tools and remote support to maximize first-time-fix performance.
• Prepare for interventions and document for compliance and traceability.
• Collaborate with Sales and internal teams to deliver excellent customer experiences.

Skills

Troubleshooting mindset

Structured problem solving

Organization & prioritization

Digital & IT skills

Clear communication

Dutch language proficiency

English language proficiency

Driving license & travel willingness

Education

Bachelor's degree or equivalent in engineering/electromechanics/electronics/automation/chemistry/lab tech

Tools

Remote diagnostics tools

Job description

We're looking for a Field Service Engineer to join our Instrument Services team in the Netherlands and become the trusted technical expert for customers in your territory. You'll install, maintain, troubleshoot and support advanced Milli-Q® water purification systems that enable scientists and researchers to achieve reliable results. Working independently across the Benelux region while supported by our experienced service organization, you'll diagnose complex technical issues involving mechanical, electrical, hydraulic and digital technologies - using digital tools and remote support to maximize first-time-fix performance. You'll prepare thoroughly for every intervention, communicate technical solutions clearly to customers, and complete accurate documentation to ensure compliance and traceability. This is a role where your expertise directly impacts how scientists work, and where you'll have the autonomy to make technical decisions within our quality standards while collaborating with Sales and internal teams to deliver exceptional customer experiences.

Your role:

You'll install, maintain, troubleshoot and support advanced Milli-Q® water purification systems that enable scientists and researchers to achieve reliable results. Working independently across the Benelux region while supported by our experienced service organization, you'll diagnose complex technical issues involving mechanical, electrical, hydraulic and digital technologies - using digital tools and remote support to maximize first-time-fix performance. You'll prepare thoroughly for every intervention, communicate technical solutions clearly to customers, and complete accurate documentation to ensure compliance and traceability. This is a role where your expertise directly impacts how scientists work, and where you'll have the autonomy to make technical decisions within our quality standards while collaborating with Sales and internal teams to deliver exceptional customer experiences.

Who you are:

• You hold a bachelor's degree or equivalent technical qualification in engineering, electromechanics, electronics, automation, chemistry, laboratory technology, or a related technical field.
• Have a strong technical mindset with a logical, structured approach to troubleshooting - comfortable analyzing complex problems, identifying root causes, and implementing effective solutions.
• Disciplined about following ISO-certified processes and SOPs while finding practical, creative solutions within quality guidelines.
• Well-organized, manage priorities effectively, and maintain accurate documentation and reporting as a matter of habit.
• Have solid digital and IT skills, with genuine interest in connected technologies and remote troubleshooting capabilities.
• Communicate clearly and confidently - able to explain technical concepts to customers and collaborate effectively with colleagues and global teams.
• You're fluent in Dutch and have strong professional English skills for customer and team communication.
• You hold a valid driving license and are willing to travel across the Benelux region.

What we offer:

• Financial and protection benefits to help provide long-term financial stability for you and your family.
• Health and wellbeing benefits designed to support employees' physical and mental wellbeing, such as health checkups or medical insurance.
• Family support through different life stages.
• Time away to recharge and specific leaves to support life events and choices.
• Lifestyle benefits such as flexible working, gyms, car benefits, and shopping discounts.