Fashion Advisor - Talent pool

Chanel, Inc.; Amsterdam; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

Chanel in Amsterdam seeks a Fashion Advisor to maximise sales while upholding Chanel standards and delivering exceptional client service. You will build strong client relationships, showcase product knowledge, and maintain a luxurious experience for every guest.

The ideal candidate has at least 3 years on the shop floor in luxury fashion, fluent Dutch and English, and resides in or near Amsterdam. Full-time availability and eligibility to work in the Netherlands are required.

Qualifications

• At least 3 years of shop floor experience in luxury fashion or high-end retail.
• Strong knowledge of product and fashion trends, with a focus on RTW (ready-to-wear).
• Fluency in Dutch and English; living in or around Amsterdam and eligible to work in the Netherlands.

Responsibilities

• Maximize sales opportunities while upholding Chanel standards.
• Build and maintain strong client relationships and brand loyalty.
• Provide exceptional client service, styling, and product care to create a luxurious experience.
• Convert walk-in traffic into clients and brand ambassadors through energy and enthusiasm.
• Collaborate with team to train on selling skills and product knowledge.

Skills

Client service

Brand ambassador

Sales skills

Dutch-English fluency

Job description

At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.

Fashion is the brand’s original DNA; each collection expresses through a unique and bold style the beloved values of Gabrielle Chanel: liberty, femininity, and creativity.

The Maison CHANEL values radical creativity and an incredible handcraftsmanship to deliver a unique silhouette and allow their clients to experience an ongoing dream.

Position Overview

In the position of Fashion Advisor, you will maximize all sales opportunities while maintaining the CHANEL standards in all areas. You will create strong client relationships and brand loyalty by ensuring excellent client service, product knowledge and care, personal presentation, and teamwork at all times. You have great styling ability, an entrepreneurial spirit, and are a brand ambassador of the highest order.

Core Responsibilities

• Acquire and apply high standards of product knowledge (RTW) and selling skills to maximize all sales opportunities.
• Lead the development of new customers, converting walk‑in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.
• Create a luxurious experience for all clients through providing clients with prompt, professional, warm, and courteous service.
• Establish and maintain strong client relationships through thoughtful and consistent outreach.
• Offer relevant after‑sales care, including the appropriate information regarding events and new collections.
• Successfully participate in and complete any training provided, acquiring and applying high standards of selling skills and product knowledge.

What Drives You

• The history and heritage of The House of CHANEL.
• Being truly service minded.
• Utilizing your fashion expertise to inspire others.
• Fostering a meaningful client experience centered around inclusion and connection.
• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.

What You Will Bring to the Team

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Position Requirements

• Successful shop floor experience of at least 3 years in luxury environment/Fashion.
• RTW experience will be considered a strong asset.
• Passion for client experience, fashion and luxury.
• You are a self‑driven, positive, and independent person.
• You are trustworthy with a high degree of integrity and ethics.
• Fluent in Dutch and English.
• Living in or around Amsterdam and full‑time available.
• We only accept applications from candidates who are currently allowed to live and work in the Netherlands.

About Chanel

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready‑to‑Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience.
• Nurturing human potential.
• Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.