F&B Shift Lead — Calm, Guest‑Focused Service

The Social Hub (B Corp™); Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts at properties

Growth opportunities

Salary framework fairness

Job summary

The Social Hub is seeking an experienced F&B Supervisor for its Grandmother Café in Amsterdam. You will lead the front-of-house team during service, guide the crew through busy shifts, and ensure a friendly, relaxed atmosphere for guests.

You’ll collaborate with the Café Manager, contribute to onboarding for new team members, and maintain smooth daily operations. English and Dutch proficiency is required, with additional languages a bonus.

Qualifications

• 2 years of experience in a shift leader role, with ability to lead during busy service
• Clear communication and calm under pressure
• Eye for detail and consistency in service
• Genuine hospitality energy and guest-facing demeanour
• Able to work with different teams and lead by example
• Fluent in English and Dutch; additional languages are a bonus

Responsibilities

• Lead the front-of-house team during service and set a positive, upbeat tone
• Guide your crew on the floor, helping them solve small issues in the moment
• Support training and onboarding for new team members
• Keep daily operations smooth by checking setups, stock, cleanliness and safety
• Stay present on the floor, chat with guests and jump in where needed
• Handle transactions accurately and pass on any irregularities
• Share targets for the shift and motivate the team to reach them
• Work closely with the kitchen and bar teams to keep service flowing

Skills

Shift leadership

Team leadership

English

Dutch

Customer service

Job description

The Social Hub is seeking an experienced F&B Supervisor for its Grandmother Café in Amsterdam. You will lead the front-of-house team during service, guide the crew through busy shifts, and ensure a friendly, relaxed atmosphere for guests.

You’ll collaborate with the Café Manager, contribute to onboarding for new team members, and maintain smooth daily operations. English and Dutch proficiency is required, with additional languages a bonus.