F&B Operations Lead — Restaurant & Banqueting

Crowne Plaza Maastricht; Maastricht; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Horeca CAO salary

Travel allowance

Birthday celebration

Hotel discounts

Health insurance

Training opportunities

Job summary

Crowne Plaza Maastricht is seeking an ambitious F&B Manager to lead the entire F&B team, including the restaurant Mangerie, the bar Le Club D’Artagnan, nine conference rooms and stewarding. You will manage the team and ensure high service standards.

You welcome guests per IHG standards and ensure your team does the same, handle complaints, and drive cost-saving initiatives while aligning with budgeting and inventory controls across outlets. Dutch and English language skills are essential.

Qualifications

• Visible, hands-on leader
• Passion for hospitality
• Experience in the hotel industry
• Extensive experience in F&B
• Minimum of 2.5 years of leadership experience
• Communicative with Dutch and English languages

Responsibilities

• Lead staff in restaurant, bar, breakfast and banqueting
• Create the schedules and work schedules and ensure proper deployment of employees
• Determine staffing levels, recruit and appoint new employees, ensure adequate familiarisation, conduct appraisals
• Coordinate/arrange the execution of work
• Monitor the progress and execution quality of the work
• Handling complaints from guests
• Monitor realization, identify and adjust deviations
• Develop improvement actions; implement cost savings
• Provide data and proposals for budgeting and investments
• Coordinate and manage adequate inventory management
• Keeping prescribed records
• Collaborate operationally within the F&B outlets.

Skills

Hands-on leader

Hospitality passion

Hotel industry experience

F&B experience

Leadership experience

Dutch & English skills

Job description

Crowne Plaza Maastricht is seeking an ambitious F&B Manager to lead the entire F&B team, including the restaurant Mangerie, the bar Le Club D’Artagnan, nine conference rooms and stewarding. You will manage the team and ensure high service standards.

You welcome guests per IHG standards and ensure your team does the same, handle complaints, and drive cost-saving initiatives while aligning with budgeting and inventory controls across outlets. Dutch and English language skills are essential.