Export Customer Care Team Leader - Digital Transformation

Ocean Network Express; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Market based salary

26 Holiday days per year

Holiday allowance

13th month

Pension contribution

WIA and WGA-gap insurance

Collective Health Insurance

Commuting and Working from Home Allowance

Job summary

Ocean Network Express is looking for a Team Leader for ONECare Service – Export in Rotterdam. The successful candidate will manage a team handling Export bookings, ensuring high-quality customer service and customer satisfaction. Responsibilities include team management, process improvement, and integrating new technologies. Candidates must have at least 3 years of logistics experience, strong leadership skills, and fluency in English and Dutch. The role offers a market-based salary and benefits including holiday days, pension, and health insurance.

Qualifications

• At least 3 years of experience in a logistics role as a Senior, Team Leader, or Supervisor.
• Ability to guide and lead a team through transitions and changes.
• Commercial mindset, capable of decision-making within authority limits.

Responsibilities

• Manage a team handling Export bookings.
• Ensure high-quality customer service by supervising the team.
• Build strong customer relationships and manage the customer portfolio.

Skills

Logistics experience

People Management

Strong communication skills

Team player

Knowledge of English and Dutch

Analytical skills

Project management

Tools

Salesforce CRM

Job description

Ocean Network Express is looking for a Team Leader for ONECare Service – Export in Rotterdam. The successful candidate will manage a team handling Export bookings, ensuring high-quality customer service and customer satisfaction. Responsibilities include team management, process improvement, and integrating new technologies. Candidates must have at least 3 years of logistics experience, strong leadership skills, and fluency in English and Dutch. The role offers a market-based salary and benefits including holiday days, pension, and health insurance.