Export & Customer Ops Specialist (6-Month Contract)

Talentmark; Leiden; On-site; EUR 43,000 - 47,000; Full time

Job summary

Talentmark in Leiden, Netherlands, seeks a Customer Service Representative to be the primary interface with customers across onboarding, Order-to-Cash (OTC), and after-sales activities.

You will ensure excellent customer service, reliable order fulfillment, and accurate export documentation, collaborating with internal teams and 3PL partners. The role acts as a compliance gate keeper and supports continuous improvement initiatives within a 6‑month contract, with potential extension.

Qualifications

• Bachelor's degree required or equivalent experience.
• Minimum 3 years in Customer Service and/or Supply Chain roles.
• Strong knowledge of SAP OTC or other ERP systems.
• Hands-on experience with export documentation and international shipments.
• Fluent business English with strong communication skills.

Responsibilities

• Provide operational support to internal and external customers, ensuring a high standard of delivery service.
• Fulfil the tasks of sales and onboarding activities, including new customers, innovative products, systems, and ways of working.
• Support joint business plans with key customers, ensuring execution, progress tracking, and reporting.
• Contribute to the analysis of trends across pre-sales, sales (OTC), and after-sales processes, and communicate insights to internal and external stakeholders.
• Proactively identify and resolve issues through root-cause analysis and escalate as needed.
• Collaborate cross-functionally with internal teams and external suppliers.
• Act as a gatekeeper to ensure adherence to procedures, data integrity and compliance.
• Contribute to process improvement and documentation of workflows.
• Train colleagues and new hires on systems, processes, and updates.
• Contribute to KPI performance across the OTC process.
• Identify needs requiring system or process enhancements.

Skills

SAP OTC

Export documentation

ERP systems

MS Office

Education

Bachelor's degree

Tools

Navision

Dynamics

Excel

PowerPoint

Job description

Talentmark in Leiden, Netherlands, seeks a Customer Service Representative to be the primary interface with customers across onboarding, Order-to-Cash (OTC), and after-sales activities.

You will ensure excellent customer service, reliable order fulfillment, and accurate export documentation, collaborating with internal teams and 3PL partners. The role acts as a compliance gate keeper and supports continuous improvement initiatives within a 6‑month contract, with potential extension.