Evening & Night Front Desk Agent — Guest Experience Lead

Hotelprofessionals - Holiday Inn Express Amsterdam Sloterdijk Station; Amsterdam; On-site; EUR 16,000 - 24,000; Part time

Job summary

Hotelprofessionals - Holiday Inn Express Amsterdam Sloterdijk Station seeks an Evening & Night Front Office Agent to provide outstanding service to guests during evening and overnight hours.

The role includes checking in late arrivals, handling guest inquiries, performing night audits, and ensuring a safe environment. The position requires excellent English communication skills and offers a part-time contract of 30.4 hours per week.

Qualifications

• No minimum education required.
• Strong language skills to communicate with guests of different nationalities.

Responsibilities

• Providing excellent service to our guests during evening and overnight hours.
• Handling questions and complaints, including late-night guest requests.
• Speaking to and checking in guests, including late arrivals.
• Check-out of guests and the financial settlement.
• Providing information and service to guests, such as general and tourist information.
• Conducting night audit procedures and preparing daily financial reports.

Skills

Proficiency in English

Job description

Hotelprofessionals - Holiday Inn Express Amsterdam Sloterdijk Station seeks an Evening & Night Front Office Agent to provide outstanding service to guests during evening and overnight hours.

The role includes checking in late arrivals, handling guest inquiries, performing night audits, and ensuring a safe environment. The position requires excellent English communication skills and offers a part-time contract of 30.4 hours per week.