EV Charging Ops Lead - Data-Driven, Remote Troubleshooting

Scania; Nederland; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Erinion, part of the Scania Group, is seeking an Operations Manager for the Netherlands to own the operational performance of charging sites, with a strong focus on remote troubleshooting, system behaviour, and data-driven decisions.

You will lead incident management, coordinate service partners, and onboard customers to ensure sites operate efficiently from day one, while travelling across the Netherlands as needed.

Qualifications

• Background in operations, technical support, service coordination, or similar.
• Experience with incident handling or system-based troubleshooting.

Responsibilities

• Perform advanced troubleshooting in CMS and connected systems.
• Analyse logs, error patterns, and system behaviour to identify and resolve root causes.
• Ensure configurations, firmware, and connectivity are correct and stable.
• Own uptime and daily operational stability for customers.
• Monitor performance and proactively address deviations.
• Handle incidents end-to-end with clear communication and documentation.
• Coordinate on-site interventions when remote resolution is not possible.
• Ensure high quality and SLA adherence.
• Conduct customer handovers and training in charging operations and system usage.
• Ensure customers are set up to operate sites efficiently from day one.
• Work actively with operational data (uptime, utilisation, case patterns).
• Drive improvements based on data and recurring issues.

Skills

Operational mindset

Technical troubleshooting

Data-driven decisions

Communication

Tools

CMS

OCPP familiarity

Job description

Erinion, part of the Scania Group, is seeking an Operations Manager for the Netherlands to own the operational performance of charging sites, with a strong focus on remote troubleshooting, system behaviour, and data-driven decisions.

You will lead incident management, coordinate service partners, and onboard customers to ensure sites operate efficiently from day one, while travelling across the Netherlands as needed.