Operations Manager

Scania; Nederland; Híbrido; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

Erinion, part of the Scania Group, is seeking an Operations Manager for the Netherlands to own the operational performance of charging sites, with a strong focus on remote troubleshooting, system behaviour, and data-driven decisions.

You will lead incident management, coordinate service partners, and onboard customers to ensure sites operate efficiently from day one, while travelling across the Netherlands as needed.

Formación

• Background in operations, technical support, service coordination, or similar.
• Experience with incident handling or system-based troubleshooting.

Responsabilidades

• Perform advanced troubleshooting in CMS and connected systems.
• Analyse logs, error patterns, and system behaviour to identify and resolve root causes.
• Ensure configurations, firmware, and connectivity are correct and stable.
• Own uptime and daily operational stability for customers.
• Monitor performance and proactively address deviations.
• Handle incidents end-to-end with clear communication and documentation.
• Coordinate on-site interventions when remote resolution is not possible.
• Ensure high quality and SLA adherence.
• Conduct customer handovers and training in charging operations and system usage.
• Ensure customers are set up to operate sites efficiently from day one.
• Work actively with operational data (uptime, utilisation, case patterns).
• Drive improvements based on data and recurring issues.

Conocimientos

Operational mindset

Technical troubleshooting

Data-driven decisions

Communication

Herramientas

CMS

OCPP familiarity

Descripción del empleo

Are you structured, technically curious, and motivated by solving real operational problems? Do you want to work hands-on with data, systems, and remote troubleshooting in the transition toelectricheavy dutytransport?This role sits at the core of making charging operations work.

About Erinion

Erinion designs, builds andoperatesdepot and destination charging solutions for heavy-duty vehicles. As part of the Scania Group, we combine the strength of a global transport leader with the agility of a fast-growing company. Our approach focuses on energy efficiency andoptimalutilisation, ensuring that electrification is not only sustainable but also financially and commerciallyviablefor our customers. We supportdifferent waysof financing, owning and operating charging sites, so that each customer can find the model that best fits their business. With operations across eight European markets and global expansion underway, we enable transport operators to electrify their fleets with confidence and long-term profitability.

The role

As Operations Manager for the Netherlands, you own the operational performance of charging sites with a strong focus on remote troubleshooting, system behaviour, and data-driven decisions.

Your responsibilities

Remote troubleshooting & technical operations

• Perform advanced troubleshooting in CMS and connected systems
• Analyselogs, error patterns, and systembehaviourtoidentifyand resolve root causes
• Ensure configurations, firmware, and connectivity are correct and stable

Operational performance & incident management

• Own uptime and daily operational stability for customers in France
• Monitor performance and proactively address deviations
• Handle incidents end-to-end with clear communication and documentation

Service partner coordination

• Coordinate on-site interventions when remote resolution is not possible
• Ensure high quality and SLA adherence

Customer onboarding & handover

• Conduct customer handovers and training in charging operations and system usage
• Ensure customers are set up tooperatesites efficiently from day one
• Work actively with operational data (uptime,utilisation, case patterns)
• Drive improvements based on data and recurring issues

Your Profile

We are looking for someone who combines a strong technical mindset with the ability to drive operational performance and resolve complex system issues. In this role, you take ownership of keeping operations stable and running smoothly. You are structured andorganised, able to manage multiple parallel cases, and curious about how systems behave and where issues arise. You communicate clearly and work with systems, data, and stakeholders to ensure reliable and efficient operations.

Experience

• Background in operations, technical support, service coordination, or similar
• Experience with incident handling or system-based troubleshooting

Technical mindset

• Strong technical interest with a curiosity to understand how systems work
• Interested in how data, automation, and emerging technologies can improve operations

Communication & Mobility

• Fluent inDutchand English, written and spoken
• Open to travel, including occasional on-site visits and customer interactions

Nice to have

Experience from EV charging, energy, automotive, or similar technical domain

Understanding of OCPP, charging systems, or connected hardware

Location

Preferably in the capital region of the Netherlands.

Why join Erinion?

• Impact: Work at the forefront of the green transition in heavy transport.
• Culture: Join a fast-growing company where your ideas are valued, your contributions have a significant impact, and your decisions directly shape the local market.
• Growth: Enjoy the agility of a scale-up with a competitive compensation package and strong professional growth opportunities.

We are driven by our belief that the power of diversity fuels innovation. We welcome individuals from all backgrounds, cultures, and perspectives to join our team.

If you have any further questions contact Karolina Skibinska at [e-mail].

A background check might be conducted for this position.