European Key Account & Customer Success Specialist

RED WING SHOE COMPANY; Amsterdam; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Flexible hybrid working

Job summary

Red Wing Shoe Company in Amsterdam seeks a Customer & Key Account Specialist to deliver exceptional service across Europe. You will manage orders, nurture relationships with customers, agents, and partners, and help optimize our growing e-commerce platform.

Join a globally recognized heritage brand with a collaborative, ownership-driven culture. This hybrid role combines office and remote work, supporting growth across European markets.

Qualifications

• 3+ years in customer-facing roles.
• Fluent in Dutch and English preferred.
• Experience with ERP/CRM or e-commerce platforms.

Responsibilities

• Manage end-to-end order lifecycle from placement to delivery.
• Build and maintain relationships with customers, key accounts and partners.
• Serve as main contact for inquiries on orders, deliveries, products, and accounts.
• Support and grow European e-commerce operations: order processing, inventory, product setup and maintenance, returns, website updates, data management, logistics coordination.
• Resolve issues professionally and drive customer satisfaction.
• Support Red Wing stores and distribution partners across Europe.
• Collaborate with logistics providers to ensure efficient fulfillment.
• Contribute to customer engagement activities including social media support.

Skills

Dutch language

English language

Customer service

Sales support

Account management

Tools

ERP systems

CRM systems

Order management

E-commerce platforms

Job description

Red Wing Shoe Company in Amsterdam seeks a Customer & Key Account Specialist to deliver exceptional service across Europe. You will manage orders, nurture relationships with customers, agents, and partners, and help optimize our growing e-commerce platform.

Join a globally recognized heritage brand with a collaborative, ownership-driven culture. This hybrid role combines office and remote work, supporting growth across European markets.