Strategic Customer Success Manager – Global Accounts

Resideo Technologies Inc.; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Salary + commission

Global business

Career progression

Company car

Vacation days 25

ADV days 6

Pension plan

Tax free benefits

Job summary

Resideo Technologies Inc. in Amsterdam seeks an Embedded Customer Success Manager to be the dedicated contact for key customer accounts, owning day-to-day management and ensuring smooth operational delivery.

You will work with customers and internal ADI teams to align stakeholders, resolve issues quickly, and drive successful project outcomes across multiple workstreams. This role offers a competitive salary with potential commissions and strong career progression in a global company.

Qualifications

• Experience managing complex customer programs and cross-functional teams.
• Ability to anticipate risks and drive timely resolutions.
• Strong business sense and customer-focused mindset.

Responsibilities

• Own day-to-day account management to ensure smooth operations.
• Define ADI product solutions for end users across new and existing projects.
• Act as the single point of contact, coordinating communication between the customer and internal ADI teams.
• Anticipate risks, prevent issues where possible, and drive timely resolution when issues arise.
• Support ongoing project execution and ensure continuity across workstreams.
• Manage escalations, ensuring clear ownership, communication, and follow-through.
• Align stakeholders on project proposals and identify add-ons to drive incremental value and revenue.
• Coordinate with ADI teams to ensure on-time delivery and communicate delays and mitigations.
• Co-own supply forecasting with Inventory, incorporating customer demand signals.
• Facilitate RMA and return intake; assess warranty claims.
• Partner with assembly partners to address known issues and recurring defects.

Skills

Project Management

Technical Knowledge

Commercial Acumen

Job description

Resideo Technologies Inc. in Amsterdam seeks an Embedded Customer Success Manager to be the dedicated contact for key customer accounts, owning day-to-day management and ensuring smooth operational delivery.

You will work with customers and internal ADI teams to align stakeholders, resolve issues quickly, and drive successful project outcomes across multiple workstreams. This role offers a competitive salary with potential commissions and strong career progression in a global company.