Account Specialist

RED WING SHOE COMPANY; Amsterdam; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Flexible hybrid working

Job summary

Red Wing Shoe Company in Amsterdam seeks a Customer & Key Account Specialist to deliver exceptional service across Europe. You will manage orders, nurture relationships with customers, agents, and partners, and help optimize our growing e-commerce platform.

Join a globally recognized heritage brand with a collaborative, ownership-driven culture. This hybrid role combines office and remote work, supporting growth across European markets.

Qualifications

• 3+ years in customer-facing roles.
• Fluent in Dutch and English preferred.
• Experience with ERP/CRM or e-commerce platforms.

Responsibilities

• Manage end-to-end order lifecycle from placement to delivery.
• Build and maintain relationships with customers, key accounts and partners.
• Serve as main contact for inquiries on orders, deliveries, products, and accounts.
• Support and grow European e-commerce operations: order processing, inventory, product setup and maintenance, returns, website updates, data management, logistics coordination.
• Resolve issues professionally and drive customer satisfaction.
• Support Red Wing stores and distribution partners across Europe.
• Collaborate with logistics providers to ensure efficient fulfillment.
• Contribute to customer engagement activities including social media support.

Skills

Dutch language

English language

Customer service

Sales support

Account management

Tools

ERP systems

CRM systems

Order management

E-commerce platforms

Job description

For more than 100 years, Red Wing Shoe Company has been crafting premium footwear for professionals around the world. While we are a globally recognized brand, we pride ourselves on maintaining a close-knit and approachable culture. We invest in our people, encourage development, and believe that success comes from working together with respect, ownership, and enjoyment.

The Role

Based at our Amsterdam, Netherlands office. This is hybrid role that requires candidate to work Monday and Wednesday in our office, with the option to work Tuesday, Thursday and Friday from home. Our office hours are 0900hrs - 1730hrs Monday to Friday. Candidates should have relevant "right to work" in Netherlands.

As a Customer & Key Account Specialist for Red Wing Heritage Europe, you will play a central role in delivering an outstanding customer experience across our European markets.

You will be the primary point of contact for customers, agents, distributors, and retail partners, ensuring smooth order processing, effective communication, and excellent service. In addition to supporting our wholesale and retail network, you will help further develop and optimize our recently launched e-commerce platform, contributing directly to the continued growth of the business.

Working closely with customers, logistics partners, and internal teams, you will make a tangible impact on customer satisfaction, operational excellence, and commercial success throughout Europe.

Manage and grow relationships with European accounts, serving as the primary point of contact for customers and agents. Lead order fulfilment activities, including order processing, scheduling, warehousing, and transportation, while supporting sales, marketing, product development, credit, and customer service initiatives.

What You'll Do

• Manage the complete order lifecycle, from order placement through delivery.
• Build and maintain strong relationships with customers, key accounts, retail partners, and European agents.
• Act as the main point of contact for inquiries related to orders, deliveries, products, and account management.
• Support and help grow our European e-commerce operations, including:
  • Order processing
  • Inventory management
  • Product setup and maintenance
  • Return management
  • Website content updates
  • Database administration
  • Coordination with logistics partners
• Resolve customer issues and complaints in a professional and solution-oriented manner.
• Support Red Wing Shoe Stores and distribution partners across Europe.
• Collaborate closely with logistics providers to ensure efficient and accurate order fulfillment.
• Contribute to the future development of customer engagement activities, including support for our European social media channels.

Qualifications

What You'll Bring

• Minimum of 3 years' experience in customer service, sales support, account management support, or a similar customer-facing role.
• Excellent communication skills in both Dutch and English, written and spoken. Additional European languages are a strong advantage.
• Experience working with ERP, CRM, order management, or e-commerce platforms.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• A proactive, customer-focused, and solution-driven mindset.
• Excellent attention to detail and the ability to remain calm under pressure.
• Strong digital skills and a willingness to learn new systems and processes.
• A collaborative team player with a strong sense of ownership and accountability.

Why Join Us?

• Join an internationally recognized heritage brand with a strong reputation for quality and craftsmanship.
• Work in a dynamic and varied role with significant responsibility and autonomy.
• Help shape the future growth of our European e-commerce business.
• Contribute ideas and improvements that make a real impact.
• Enjoy a flexible hybrid working model.
• Be part of a supportive, close-knit team with an international outlook.
• Access opportunities for professional growth and development.