European Field Insights & Service Analyst – Travel

BYD EUROPE; Hoofddorp; On-site; EUR 48,000 - 75,000; Full time

Benefits offered by this job

Business trip across Europe

Pension plan

Visa sponsorship if applicable

Meal allowances

Job summary

BYD Europe BV in Hoofddorp is seeking a data analytics professional to collect, clean, analyze, and visualize dealer service data, identifying trends and measuring service quality to drive performance improvements across Europe.

You will design dashboards in BI tools, collaborate with sales teams, present clear recommendations to stakeholders, and travel across Europe as needed, joining a fast-growing, sustainability-driven technology company.

Qualifications

• 1-3 years of relevant work experience in data analytics.
• Strong analytical and problem-solving abilities.
• Proficient in BI tools for dashboard creation and data visualization.
• Advanced Excel skills.
• Excellent communication in English and other European languages.
• Willing to travel at least half of the time across Europe.

Responsibilities

• Collect, clean, and analyze data related to dealer service performance.
• Conduct occasional on-site dealer assessments and mystery shopping visits across Europe.
• Conduct competitor and market analysis to benchmark dealer service levels.
• Design and develop dashboards and visual reports in BI tools.
• Communicate clearly with team members and stakeholders and create engaging presentations.
• Provide actionable recommendations to improve dealer service operations.

Skills

Data analytics

Analytical thinking

BI dashboards

Excel proficiency

English + EU languages

Travel willingness

Tools

BI tools

Job description

BYD Europe BV in Hoofddorp is seeking a data analytics professional to collect, clean, analyze, and visualize dealer service data, identifying trends and measuring service quality to drive performance improvements across Europe.

You will design dashboards in BI tools, collaborate with sales teams, present clear recommendations to stakeholders, and travel across Europe as needed, joining a fast-growing, sustainability-driven technology company.