European Customer Support Specialist — SAP & Growth

Nordson Corporation; Geleen; Hybride; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Hybrid working opportunities

Competitive salary package

13th month salary

Training and SAP development

Résumé du poste

Nordson Industrial Coating Systems in Geleen, Netherlands, seeks a Customer Service Employee to manage orders, quotations, and customer inquiries across Europe, delivering accurate information and a excellent customer experience.

You will work with SAP and cross-functional teams, developing expertise in customer service processes within a global organisation and benefiting from a supportive, growth-driven environment.

Qualifications

• Strong English communication skills, both written and verbal.
• Customer-focused attitude with a professional and friendly approach.
• Strong attention to detail and commitment to accuracy.
• Analytical thinking and problem-solving skills.
• Ability to work independently and as part of a team.
• Comfortable working in an international and multicultural environment.

Responsabilités

• Act as a primary point of contact for customers and internal stakeholders across Europe.
• Create and process quotations and customer orders using SAP and related systems.
• Manage customer inquiries received via email, telephone, and ticketing systems.
• Provide customers with accurate updates regarding orders, deliveries, and requests.
• Handle returns, warranty claims, credit requests, and other after-sales activities.
• Resolve customer issues and coordinate appropriate escalation when required.
• Collaborate with Sales, Finance, Warehouse, Operations, and Technical Support teams.
• Ensure accurate data entry and maintenance of customer and order information.
• Proactively follow up on open quotations, orders, and customer requests.
• Contribute to a positive, professional, and customer-focused team environment.

Connaissances

English proficiency

Customer focus

Attention to detail

Analytical thinking

Teamwork

Multicultural environment

Outils

SAP

Oracle

Description du poste

Nordson Industrial Coating Systems in Geleen, Netherlands, seeks a Customer Service Employee to manage orders, quotations, and customer inquiries across Europe, delivering accurate information and a excellent customer experience.

You will work with SAP and cross-functional teams, developing expertise in customer service processes within a global organisation and benefiting from a supportive, growth-driven environment.