Europe Order Management Lead — Digital O2C & Transformation

ABB E-mobility; Delft; On-site; EUR 35,000 - 43,000; Full time

Job summary

ABB E-mobility seeks a seasoned Order Management Team Lead for Europe to steer regional O2C Customer Support, shape the operating model, and drive digital workflows across the end-to-end order journey. You will lead a high-performing team, partner with Sales, Logistics, Finance, IT and Operations, and deliver measurable improvements in service and customer experience.

This senior role demands strong leadership, change management, and a data-driven mindset to optimize processes, governance, and

Qualifications

• Significant experience in Order-to-Cash, Customer Support, or Order Management within a complex international organization.
• Proven people leadership experience including leading teams through change.
• Strong understanding of end-to-end O2C processes and interfaces with Sales, Logistics, Finance, IT, and Customer Service.
• Experience with ERP and CRM platforms and system integrations.

Responsibilities

• Partner with Global O2C Lead to define and execute the regional transformation agenda.
• Lead root-cause analysis of operational issues and implement measurable improvements.
• Drive standardization and productivity to reduce manual work and improve scalability.
• Champion digitalization, automation, and AI-enabled solutions in regional O2C operations.
• Own regional O2C Customer Support operating model and day-to-day execution.
• Lead end-to-end customer order journey and manage complex escalations.
• Act as senior regional escalation point for critical issues and coordinate cross-functional actions.
• Establish and steer regional performance via KPIs, SLAs, governance, and value realization.
• Ensure adherence to global O2C processes while addressing regional business needs.
• Serve as strategic interface between O2C Customer Support, Sales, Logistics, Finance, IT, and Operations.
• Sponsor adoption of new processes and tools with effective change management.
• Represent the region in global O2C initiatives and governance forums.
• Build trusted relationships with customers and senior stakeholders.

Skills

People leadership

O2C process knowledge

ERP/CRM systems

Data analytics

Stakeholder management

Change management

English - fluent

Education

Bachelor's or Master's in Business/Operations/Engineering

Tools

ERP (SAP/Oracle)

CRM systems

Job description

ABB E-mobility seeks a seasoned Order Management Team Lead for Europe to steer regional O2C Customer Support, shape the operating model, and drive digital workflows across the end-to-end order journey. You will lead a high-performing team, partner with Sales, Logistics, Finance, IT and Operations, and deliver measurable improvements in service and customer experience.

This senior role demands strong leadership, change management, and a data-driven mindset to optimize processes, governance, and