Europe O2C Lead & Digital Transformation Champion

ABB E-mobility B.V.; Delft; On-site; EUR 35,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation package

Global exposure

Diversity & inclusion culture

Job summary

ABB E-mobility is seeking an Order Management Team Lead for Europe to lead the regional O2C Customer Support organization and drive end-to-end process improvements. The role combines people leadership, operational ownership, and digital transformation across the Order-to-Cash value chain.

You will partner with the Global O2C Lead, shape regional operating models, and deliver measurable improvements in service, productivity, and customer experience across Sales, Logistics, Finance, IT, and

Qualifications

• Significant experience in Order-to-Cash, Customer Support, Customer Service, Order Management or related operations within a complex international organization.

Responsibilities

• Define and execute the O2C transformation agenda for the Region, including operating model improvements, governance, and capability development.
• Lead root-cause analysis of recurring operational issues and convert findings into structural improvements and measurable gains.
• Drive simplification, standardization, and productivity initiatives to reduce manual work and improve scalability.
• Champion digitalization and automation across regional O2C operations, including workflow automation, analytics and AI-enabled solutions.
• Own the regional O2C Customer Support operating model and day-to-day execution, ensuring resilient service delivery and capacity management.
• Provide end-to-end leadership of the customer order journey, including order processing, exception management, and delivery coordination.
• Act as senior escalation point for critical issues, mobilizing stakeholders for timely resolution.
• Establish KPIs, governance routines, and value-realization tracking to drive transparency and action.
• Ensure adherence to global O2C processes while shaping regional solutions for business needs.
• Serve as strategic interface between O2C Support, Sales, Logistics, Finance, IT and Operations to remove barriers.

Skills

O2C experience

People leadership

Process improvement

Digital transformation

Analytics

Stakeholder management

Education

Bachelor’s or Master’s in Business Administration/related field

Tools

ERP platforms

CRM platforms

Job description

ABB E-mobility is seeking an Order Management Team Lead for Europe to lead the regional O2C Customer Support organization and drive end-to-end process improvements. The role combines people leadership, operational ownership, and digital transformation across the Order-to-Cash value chain.

You will partner with the Global O2C Lead, shape regional operating models, and deliver measurable improvements in service, productivity, and customer experience across Sales, Logistics, Finance, IT, and