Europe AGV/AMR Deployment & Support Engineer

Hikrobot; Hoofddorp; On-site; EUR 45,000 - 65,000; Full time

Job summary

Hikrobot is seeking a Technical Support Engineer to deploy, commission, and maintain AGV/AMR systems across Europe, working with customers, project teams, and service engineers to ensure successful delivery and stable operation.

You will diagnose hardware, software, and network issues, provide remote and on-site support, and coordinate with R&D to resolve complex problems while contributing to training materials and system improvements.

Qualifications

• Bachelor's degree or higher in a technical discipline is required.
• At least two years of experience in AGV/AMR, robotics, industrial automation, or field service.
• Strong troubleshooting, system installation, commissioning, and maintenance skills.

Responsibilities

• Perform on-site installation, configuration, commissioning, and testing of AGV/AMR systems.
• Configure navigation maps, charging stations, and system parameters for optimal operation.
• Provide remote and on-site technical support to customers and coordinate with R&D teams.
• Train customers and develop training materials and troubleshooting guides.
• Monitor system performance, perform preventive maintenance, and drive continuous improvement.

Skills

AGV/AMR systems knowledge

Industrial automation

English & Mandarin communication

Willing to travel

Education

Bachelor's degree or above in Robotics/Mechatronics/Electrical Engineering/Automation/Computer Science

Job description

Hikrobot is seeking a Technical Support Engineer to deploy, commission, and maintain AGV/AMR systems across Europe, working with customers, project teams, and service engineers to ensure successful delivery and stable operation.

You will diagnose hardware, software, and network issues, provide remote and on-site support, and coordinate with R&D to resolve complex problems while contributing to training materials and system improvements.