Technical Support Engineer

Hikrobot; Hoofddorp; On-site; EUR 45,000 - 65,000; Full time

Job summary

Hikrobot is seeking a Technical Support Engineer to deploy, commission, and maintain AGV/AMR systems across Europe, working with customers, project teams, and service engineers to ensure successful delivery and stable operation.

You will diagnose hardware, software, and network issues, provide remote and on-site support, and coordinate with R&D to resolve complex problems while contributing to training materials and system improvements.

Qualifications

• Bachelor's degree or higher in a technical discipline is required.
• At least two years of experience in AGV/AMR, robotics, industrial automation, or field service.
• Strong troubleshooting, system installation, commissioning, and maintenance skills.

Responsibilities

• Perform on-site installation, configuration, commissioning, and testing of AGV/AMR systems.
• Configure navigation maps, charging stations, and system parameters for optimal operation.
• Provide remote and on-site technical support to customers and coordinate with R&D teams.
• Train customers and develop training materials and troubleshooting guides.
• Monitor system performance, perform preventive maintenance, and drive continuous improvement.

Skills

AGV/AMR systems knowledge

Industrial automation

English & Mandarin communication

Willing to travel

Education

Bachelor's degree or above in Robotics/Mechatronics/Electrical Engineering/Automation/Computer Science

Job description

As a Technical Support Engineer, you will be responsible for the deployment, commissioning, maintenance, and technical support of our AGV/AMR systems across Europe.

You will work closely with customers, project teams, local service engineers, and R&D teams to ensure successful project delivery and stable system operation.

Your Responsibilities

Project deployment and commissioning

• Perform the on-site installation, configuration, commissioning, and testing of AGV/AMR systems.
• Configure and optimize navigation maps, charging stations, system parameters, and related equipment.
• Support system integration with customer infrastructure, warehouse systems, and other automation equipment.
• Conduct system testing and support customer acceptance activities.
• Prepare commissioning reports and relevant technical documentation.

Technical support and troubleshooting

• Diagnose and resolve hardware, software, network, and communication issues.
• Monitor system alerts, analyze technical problems, and identify root causes.
• Provide remote and on-site technical support to customers.
• Coordinate with R&D and engineering teams to resolve complex technical issues.
• Document technical problems, solutions, and follow-up actions.

Customer training and documentation

• Provide customers with training on system operation and basic maintenance.
• Prepare and maintain training materials, user manuals, FAQs, and troubleshooting guides.
• Explain technical information and solutions clearly to customers.
• Support communication between European customers and internal technical teams in China.

System monitoring and improvement

• Monitor system performance, including uptime, battery status, charging activities, and system alerts.
• Conduct routine system inspections and preventive maintenance.
• Analyze operational data and identify opportunities to improve system performance.
• Support system upgrades, configuration changes, and continuous improvement activities.

Internal collaboration

• Work closely with project managers, service teams, solution engineers, sales teams, and R&D teams.
• Collect and communicate customer feedback and technical requirements.
• Support project planning, progress tracking, and technical coordination.
• Ensure that technical issues and project risks are communicated and followed up in a timely manner.

Your profile

• Bachelor's degree or above in Robotics, Mechatronics, Electrical Engineering, Automation, Computer Science, Mechanical Engineering, or a related technical discipline.
• At least two years of relevant experience in AGV/AMR, robotics, industrial automation, warehouse automation, or technical field service.
• Practical experience in system installation, commissioning, maintenance, or technical troubleshooting.
• Basic knowledge of industrial networks, electrical systems, software configuration, and system integration.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to work independently and collaborate effectively within an international team.
• Customer-oriented, responsible, and able to explain technical information clearly.
• Fluent in English and able to communicate effectively in Mandarin Chinese.
• Willing to travel within the Netherlands and across Europe according to project requirements.
• A valid driving licence is preferred.

Why us?

• Work with advanced AGV/AMR automation solutions across European markets.
• Participate in international warehouse automation projects, from deployment and commissioning through customer acceptance.
• Develop your expertise in system integration, technical troubleshooting, and customer support.
• Collaborate with experienced engineering and R&D teams in an international environment.

About Us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.