EUC Desktop L1 Support Specialist – VIP & Remote Tools

Iron Systems, Inc; Hilversum; On-site; EUR 32,000 - 46,000; Full time

Job summary

Iron Systems, Inc. seeks an IT support specialist to manage desktop devices, software, and connectivity for the organization. You will handle incidents, IMAC, and desk-side support for laptops and desktops, ensuring standard images and software across devices.

The role requires knowledge of Windows 7, Active Directory, ServiceNow, and ITIL processes, with experience in macOS and mobile device support. A technical degree is preferred.

Qualifications

• Knowledge and experience on Windows 7 OS.
• Experience with AD and smart hands and feet support.
• Experience supporting MAC devices and tablets.
• Experience with ServiceNow or similar service management tool.
• Strong MS Office and Outlook skills.
• Understanding of Lync, VPN, and mobile device support.
• Familiarity with ITIL incident, change, problem, service request processes and stock management.
• Associate degree or equivalent; Bachelor's preferred.

Responsibilities

• Manage Desktop Devices incidents through to resolution.
• Provide desk-side and IMAC support.
• Maintain desktop images and OS/software across devices.
• Monitor security profiles and anti-virus on Desktop Devices.
• VIP desk-side support when required and be site contact for IT issues.

Skills

Windows 7

Active Directory

MAC support

ServiceNow

EUC tools

Remote support

MS Office

Outlook

Lync

VPN

Mobile device support

ITIL processes

Stock management

Education

Associate degree

Bachelor's degree preferred

Tools

ServiceNow

Job description

Iron Systems, Inc. seeks an IT support specialist to manage desktop devices, software, and connectivity for the organization. You will handle incidents, IMAC, and desk-side support for laptops and desktops, ensuring standard images and software across devices.

The role requires knowledge of Windows 7, Active Directory, ServiceNow, and ITIL processes, with experience in macOS and mobile device support. A technical degree is preferred.