EU Fulfillment Operations PMO Lead

TikTok; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

TikTok is seeking a Supply Chain & Logistics professional in Amsterdam to oversee EU FBT warehousing and last-mile operations. You will monitor KPIs, implement SOPs, and lead PMO initiatives for warehouse launches and system rollouts.

Collaborating with Product/Tech, Logistics, and service providers, you will drive data-driven decisions, optimize networks, and ensure timely, compliant fulfillment across Europe.

Qualifications

• Bachelor's degree or above in supply chain, logistics, or related field.
• Strong PMO mindset with excellent project management skills.
• Familiar with EU/UK e-commerce warehousing and last-mile networks.
• Highly data-sensitive; proficient in Excel, SQL, and BI tools.

Responsibilities

• Oversee daily operations of TikTok Shop EU FBT warehousing and last-mile.
• Establish and monitor core KPIs to optimize fulfillment performance.
• Drive SOPs across warehouses and implement health monitoring mechanisms.
• Lead end-to-end delivery of complex PMO projects such as new warehouse launches.
• Collaborate with Product/Tech, Logistics, Merchants to ensure high-quality execution.
• Monitor fulfillment anomalies, define SLAs, and drive RCA with QC teams.
• Build dashboards and drive system enhancements (WMS/OMS).

Skills

PMO mindset

Data analysis

Cross-functional collaboration

Excel

SQL

BI tools

Stakeholder management

Education

Bachelor's degree or above in Supply Chain/Logistics/Industrial Engineering/Business

Tools

WMS/OMS

Excel

SQL

BI tools

Job description

TikTok is seeking a Supply Chain & Logistics professional in Amsterdam to oversee EU FBT warehousing and last-mile operations. You will monitor KPIs, implement SOPs, and lead PMO initiatives for warehouse launches and system rollouts.

Collaborating with Product/Tech, Logistics, and service providers, you will drive data-driven decisions, optimize networks, and ensure timely, compliant fulfillment across Europe.