On-Site Global Customer Support Advisor – Cyprus

Will werk; Amsterdam; On-site; EUR 13,000 - 28,000; Full time

Job summary

Will Werk is seeking a Customer Service Advisor to be the first point of contact for customers, handling inquiries by phone, chat and email. You will assist with account access, payments and billing questions, and address gaming account issues before escalating to specialists. A 5-week paid training program precedes independent case handling.

Located on-site in the EMEA region, the role offers an entry to mid-level opportunity with a clearly defined training path and international customer base.

Qualifications

• Customer service experience preferred.
• Ability to assist customers by phone, chat and email.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers via phone, chat and email.
• Help with account access, payments and billing questions.
• Assist with gaming account issues and escalate complex cases to specialists.

Skills

Customer service

Phone support

Email support

Communication

Job description

Will Werk is seeking a Customer Service Advisor to be the first point of contact for customers, handling inquiries by phone, chat and email. You will assist with account access, payments and billing questions, and address gaming account issues before escalating to specialists. A 5-week paid training program precedes independent case handling.

Located on-site in the EMEA region, the role offers an entry to mid-level opportunity with a clearly defined training path and international customer base.