Copy of Customer Success Associate I

Customer Success Snack; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Job summary

2K Games is seeking an entry-level Customer Success Associate to deliver exceptional support and help customers on various platforms. You will respond to inquiries via email and chat, troubleshoot basic PC and console issues, and escalate more complex problems to Tier II while maintaining thorough records.

The role emphasizes teamwork, knowledge-building, and process improvements, with opportunities to contribute to the knowledge base and collaborate on customer-impacting projects.

Qualifications

• Entry-level role focused on delivering exceptional customer service.
• Respond to inquiries via email, chat, or other channels.
• Troubleshoot basic issues on PCs and gaming consoles.
• Escalate complex issues to Tier II with proper follow-up.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Troubleshoot basic technical issues on PCs, PlayStation, and Xbox consoles.
• Escalate unresolved issues to Tier II and track outcomes.
• Maintain detailed records of interactions and feedback.
• Contribute to knowledge base updates.

Skills

Customer service

Communication skills

Troubleshooting

Documentation

Tools

Gaming consoles

CRM basics

Job description

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment. Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA 2K, renowned BioShock, Borderlands, Mafia, Sid Meier’s Civilization and XCOM brands; popular WWE 2K and WWE SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR 2K. At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.

What We Need

The Customer Success Associate I is an entry-level role focused on delivering exceptional customer service by addressing customer inquiries, troubleshooting basic issues, and ensuring customer satisfaction. This role serves as the foundation for building technical expertise and customer service skills. Associates in this role are also expected to contribute to team projects, gaining exposure to collaborative work and process improvement initiatives.

What You Will Do

• Customer Support and Issue Resolution
  • Respond promptly and professionally to customer inquiries via email, chat, or other communication channels.
  • Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring customer satisfaction.
  • Escalate complex or unresolved issues to Tier II associates or management, ensuring proper follow-up.
• Knowledge Building and Training
  • Build foundational knowledge of company products, services, and processes to provide accurate information to customers.
  • Participate in training sessions and team meetings to enhance product knowledge and customer service skills.
• Documentation and Record Keeping
  • Maintain detailed and accurate records of customer interactions, resolutions, and feedback. Collaborate with team members on assigned projects, such as process documentation, customer feedback analysis, or system updates.

Knowledge Base Contribution

• Contribute to the development of the Knowledge Base by identifying common customer issues and suggesting content updates.

Who Would Be A Great Fit

• Behavioral
  • Demonstrate the ability to adhere to established guidelines and procedures when addressing challenges.
  • Effectively communicate progress, challenges, and outcomes related to assigned tasks.
• Technical
  • Possess foundational knowledge of tool