Entry-Level Customer Service Rep: Training & Growth

AC WD McD; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Job summary

AC WD McD is seeking entry-level Customer Service team members who are warm, articulate, and positive to join our already awesome team. You will maintain customer relationships by responding to inquiries and documenting actions, and you will receive training in customer service while shadowing experienced representatives.

This role focuses on handling high-volume telephone inquiries, ensuring quality, and cross-referencing products and services for customers.

Qualifications

• Entry-level position with training provided in customer service.

Responsibilities

• Receive, respond to and resolve customer telephone inquiries in a high-volume call center.
• Maintain departmental quality and productivity standards.
• Cross-reference a variety of products and services available for customers to consider.
• Engage in outbound calls to survey customer satisfaction with products.
• Handle customer e-mails and correspondence as assigned.

Job description

AC WD McD is seeking entry-level Customer Service team members who are warm, articulate, and positive to join our already awesome team. You will maintain customer relationships by responding to inquiries and documenting actions, and you will receive training in customer service while shadowing experienced representatives.

This role focuses on handling high-volume telephone inquiries, ensuring quality, and cross-referencing products and services for customers.