Customer Success Executive

Red Hat B.V.; Amsterdam; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Flexible work environments

Résumé du poste

Red Hat B.V. in Amsterdam is seeking a Customer Success Executive to drive strategic planning and technical engagements, ensuring customers realize value from Red Hat products and platforms.

You will collaborate with senior executives, Enterprise Architects, IT managers and developers to develop success plans and drive implementation projects. You will work with internal and external teams to create proof of concepts and programs, overseeing migrations and modernization roadmaps while removing

Qualifications

• 5+ years in enterprise software from a customer success/technical perspective.
• Experience with technical project planning and execution management.
• Ability to independently deliver consultative customer-facing engagements.
• Practical knowledge of DevOps and agile concepts, with cloud integration experience.
• Kubernetes/OpenShift experience; strong English and Dutch communication.
• Willingness to travel up to 25%.

Responsabilités

• Develop and execute customer success plans with milestones and actions.
• Lead discussions with senior customer executives and architects.
• Identify opportunities for increased consumption and plan deployment timelines.
• Create migration and modernization roadmaps for workloads and apps.
• Orchestrate sessions to plan solution implementations and remove blockers.
• Be the Voice of the Customer and share insights with Engineering and Product teams.
• Address issues to prove value of Red Hat technologies and ensure adoption.
• Assess customers' cloud readiness and guide learning plans with partners.

Connaissances

Enterprise software

Customer success management

Technical consulting

Technical project management

DevOps concepts

Kubernetes / OpenShift

Public Cloud

English and Dutch

Outils

OpenShift

Cloud platforms

CI/CD tooling

Description du poste

The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from RedHat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process and program blockers are removed and customers realize the value of their investment.

What you will do:

• Understand customers' overall RedHat portfolio, technical and business priorities, and success measures.
• Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams.
• Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
• In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
• Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
• Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
• Target and resolve issues to remove impediments in order to prove the value of implementing RedHat technologies.
• Assess the customer’s knowledge of RedHat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

What you will bring:

• 5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
• Experience with technical project planning and execution management.
• Ability to independently deliver consultative type customer facing engagements.
• Practical knowledge of DevOps and agile concepts, application development and deployment tools.
• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage.
• Experience with Kubernetes based solutions, such as the RedHat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.
• Exceptional written and verbal communication skills in English and Dutch.
• Willingness to travel up to 25%.

About RedHat

RedHat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. RedHatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at RedHat RedHat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) RedHat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status or any other basis prohibited by law. RedHat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between RedHat and the recruitment agency or party requesting payment of a fee. RedHat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail]. General inquiries, such as those regarding the status of a job application, will not receive a reply.

We’re the world’s leading provider of enterprise open source solutions—Including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At RedHat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all RedHatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.