Customer Success Executive

Red Hat; Amsterdam; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Remote-friendly policy

Job summary

Red Hat is seeking a Customer Success Executive to drive success planning and technical engagements with enterprise customers. You will partner with executives, architects, IT managers and developers to define success plans, oversee migrations, and remove blockers to realize value from Red Hat products.

You will coordinate with internal teams to deliver proof of concepts, drive adoption, and ensure customers achieve measurable outcomes while navigating multi-cloud environments.

Qualifications

• 5+ years in enterprise software with a customer-focused or technical role.
• Experience in technical project planning and execution management.
• Ability to deliver consultative, customer-facing engagements independently.
• Practical knowledge of DevOps and agile concepts; familiarity with development/deployment tools.
• Willingness to travel up to 25% and collaborate with global teams.

Responsibilities

• Understand the customer portfolio, priorities, and success metrics.
• Create and execute success plans with milestones to meet business objectives.
• Identify opportunities to increase consumption and plan deployment timelines.
• Develop migration/modernization roadmaps for workloads and apps.
• Lead Design and Discovery Sessions aligning with customer goals.
• Be the Voice of the Customer with engineering and product to remove blockers.
• Resolve blockers to prove value of Red Hat technologies.
• Assess customer cloud readiness and support learning plans with partners.

Skills

Customer success

Enterprise software

Technical project management

DevOps

Agile concepts

Public cloud

Kubernetes

OpenShift

English

Dutch

Tools

Kubernetes

OpenShift

Public cloud platforms

Job description

The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process and program blockers are removed and customers realize the value of their investment.

What You Will Do

• Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
• Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers' business objectives by tasking technical execution teams.
• Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
• In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
• Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
• Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
• Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
• Assess the customer's knowledge of Red Hat's products and overall cloud readiness to support
• customers through a structured learning plan and ensure delivery through partners.

What You Will Bring

• 5+ years working in enterprise software from a customer success management, technical
• consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
• Experience with technical project planning and execution management.
• Ability to independently deliver consultative type customer facing engagements.
• Practical knowledge of DevOps and agile concepts, application development and deployment tools.
• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage.
• Experience with Kubernetes based solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.
• Exceptional written and verbal communication skills in English and Dutch.
• Willingness to travel up to 25%.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail]. General inquiries, such as those regarding the status of a job application, will not receive a reply.