EMEA Technical Support Specialist - Medical Devices

JP Gray; Schiphol-Rijk; On-site; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Ongoing product training

Career growth opportunities

Dynamic, collaborative team culture

Competitive salary and benefits

Job summary

JP Gray, based at Schiphol-Rijk in The Netherlands, is seeking a Technical Support Specialist to deliver first-line product and technical support across the EMEA region. The role covers troubleshooting hardware, software and consumables, coordinating service activities and ensuring timely issue resolution.

You will document activities in Salesforce and ServiceMax, escalate when needed, and collaborate with cross-functional teams to improve support processes and customer satisfaction.

Qualifications

• 2+ years in technical support, product support or a similar role.
• Bachelor's degree or equivalent.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Organised with attention to detail.
• Independent work with international team collaboration.

Responsibilities

• Provide first-line technical support via phone and email to customers, distributors and internal teams across the EMEA region.
• Troubleshoot hardware, software and consumable-related issues.
• Support field and depot repair activities with technical guidance.
• Manage customer support cases from initiation through closure.
• Document all support activities in Salesforce and ServiceMax.
• Escalate issues and identify reliability trends when needed.
• Ensure timely case resolution with high customer satisfaction.
• Collaborate with service, support and commercial teams across the region.
• Follow established support processes and contribute to improvements.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

Bachelor's degree

Tools

Salesforce

ServiceMax

Excel

Word

Job description

JP Gray, based at Schiphol-Rijk in The Netherlands, is seeking a Technical Support Specialist to deliver first-line product and technical support across the EMEA region. The role covers troubleshooting hardware, software and consumables, coordinating service activities and ensuring timely issue resolution.

You will document activities in Salesforce and ServiceMax, escalate when needed, and collaborate with cross-functional teams to improve support processes and customer satisfaction.