Technical Support Specialist

JP Gray; Schiphol-Rijk; On-site; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Ongoing product training

Career growth opportunities

Dynamic, collaborative team culture

Competitive salary and benefits

Job summary

JP Gray, based at Schiphol-Rijk in The Netherlands, is seeking a Technical Support Specialist to deliver first-line product and technical support across the EMEA region. The role covers troubleshooting hardware, software and consumables, coordinating service activities and ensuring timely issue resolution.

You will document activities in Salesforce and ServiceMax, escalate when needed, and collaborate with cross-functional teams to improve support processes and customer satisfaction.

Qualifications

• 2+ years in technical support, product support or a similar role.
• Bachelor's degree or equivalent.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Organised with attention to detail.
• Independent work with international team collaboration.

Responsibilities

• Provide first-line technical support via phone and email to customers, distributors and internal teams across the EMEA region.
• Troubleshoot hardware, software and consumable-related issues.
• Support field and depot repair activities with technical guidance.
• Manage customer support cases from initiation through closure.
• Document all support activities in Salesforce and ServiceMax.
• Escalate issues and identify reliability trends when needed.
• Ensure timely case resolution with high customer satisfaction.
• Collaborate with service, support and commercial teams across the region.
• Follow established support processes and contribute to improvements.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

Bachelor's degree

Tools

Salesforce

ServiceMax

Excel

Word

Job description

Technical Support Specialist (Medical Devices) | EMEA

Schiphol-Rijk, The Netherlands | Full-time | Permanent | English Required


About the Role

Are you passionate about technology and customer support? Do you enjoy solving technical issues and delivering exceptional customer experiences?
We are looking for a Technical Support Specialist to provide first-line product and technical support to customers, distributors and internal stakeholders across the EMEA region. In this role, you will be responsible for troubleshooting hardware, software and consumable-related issues, coordinating service activities and ensuring customer cases are resolved efficiently and professionally.
This is an excellent opportunity to join an international organisation operating in the medical technology sector and to work with advanced technologies used by healthcare and aesthetic professionals across Europe, the Middle East and Africa.


What You'll Do

• Provide first-line technical support via phone and email to customers, distributors and internal teams throughout EMEA.
• Troubleshoot hardware, software and consumable-related issues.
• Support field and depot repair activities by providing technical guidance and recommendations.
• Manage customer support cases from initiation through closure.
• Accurately document all support activities within Salesforce and ServiceMax.
• Escalate technical issues and identify reliability trends when required.
• Ensure timely case resolution while maintaining high levels of customer satisfaction.
• Collaborate closely with service, customer support and commercial teams across the region.
• Follow established support processes and contribute to continuous improvement initiatives.
• Assist with special projects and business support activities as assigned.
  
  

What You Bring

• Minimum 2 years of experience in technical support, product support, customer support or a similar technical role.
• Bachelor's degree or equivalent combination of education and experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Comfortable working independently while collaborating within an international team environment.
• Proficiency with Microsoft Office applications, including Excel and Word.
  
  

Nice-to-Have Skills

• Experience within medical devices, healthcare technology, life sciences or aesthetic technology.
• Knowledge of Salesforce, ServiceMax or similar CRM/service management systems.
• Experience supporting hardware-based products.
• Languages
  
  • Fluent English (written and spoken) is essential.
  • For one position, fluent German is required.
  • For a second position, fluent Spanish is required.
  • Additional European languages are considered an advantage.
    
    
    

Systems & Tools

• Salesforce
• ServiceMax
• Microsoft Excel
• Microsoft Word
• Microsoft Office Suite
• Technical Knowledge Base Systems
• Service Documentation & Case Management Tools
  
  

Benefits & Perks

• Work within an international EMEA environment.
• Exposure to innovative medical technologies.
• Opportunity to collaborate with customers and teams across multiple countries.
• Ongoing professional development and product training.
• Career growth opportunities within technical support, service operations and field service functions.
• Dynamic and collaborative team culture.
• Competitive salary and benefits package.
  
  

Why Join?

This role offers the opportunity to become a technical expert within a growing international organisation. You'll work directly with customers and internal stakeholders, solve complex technical challenges and contribute to delivering outstanding service experiences across the EMEA region.
If you enjoy combining technical problem-solving with customer interaction and are looking for an international support position within the medical technology industry, this could be the ideal next step in your career.


Interested?

Apply today or contact the recruitment team for more information about this opportunity.

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