EMEA Technical Account Manager

United States Digital Space LLC; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Wellbeing benefit

WFH equipment allowance

Learning & Development stipend

Job summary

United States Digital Space LLC is seeking a Technical Account Manager to partner with Enterprise customers and maximize business value of AI-driven platforms. You will guide customers through workflow transformations, drive adoption, and embed the company into their innovation operating models.

Responsibilities include designing AI workflows, guiding integration strategies, and enabling scale through CoEs. Travel to customer sites up to 25% is required.

Qualifications

• 5+ years in consulting, technical account management, or similar roles in enterprise SaaS.
• Strong technical fluency with APIs, MCP connectors, integrations and enterprise IT ecosystems.
• Proven ability to lead workflow optimization and large-scale change management initiatives.
• Experience leveraging AI, prompt engineering and agentic workflows to support customer use cases.

Responsibilities

• Design and evolve AI-driven workflows and governance across the Discover–Define–Deliver lifecycle.
• Recommend integration strategies and automation opportunities using the company's APIs and MCP.
• Provide guidance on embedding the company into customers' existing systems and ways of working.
• Monitor platform health and usage, delivering proactive recommendations to deepen adoption.
• Equip internal champions to scale adoption across departments and regions.
• Co-facilitate QBRs and provide adoption analytics to guide strategy.

Skills

APIs & Integrations

Enterprise SaaS experience

Workflow optimization

AI adoption

Executive facilitation

Cross-functional collaboration

Willingness to travel

Tools

MCP connectors

Integrations platforms

Job description

About the Team

The Professional Services organization at the company is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and the company’s world-class platform.

About the Role

We are seeking aTechnical Account Manager (TAM)to partner with Enterprise customers and help them maximize the business value of their investment in the company. As a TAM, you will act as afractional strategic advisor, guiding customers through workflow transformations, driving AI-powered adoption and embedding the company into their innovation operating models.

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.

What you’ll do

Workflow Transformation

• Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle
• Recommend and drive integration strategies and automation opportunities utilizing the company’s API, WebSDK & MCP that drive alignment, speed and business value
• Provide guidance on embedding the company into the customer’s existing systems and ways of working.

Proactive Technical Optimization

• Monitor platform health, engagement, usage patterns and feature adoption
• Deliver proactive, insight-driven recommendations to deepen adoption of the company’s core and emerging AI capabilities.

Change Management & Scaling

• Equip internal champions with strategies to scale adoption across departments, regions and teams.
• Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale.
• Navigate organizational change to help the company become a strategic pillar in innovation initiatives.

Strategic Alignment & Continuous Improvement

• Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals.
• Provide adoption reporting and business outcome analytics to inform ongoing strategy.

What you’ll need

• 5+ years inconsulting,technical account management,forward deployed engineeringor similar roles inenterprise SaaS
• Strong technical fluency: familiarity with APIs,MCP connectors,integrations and enterprise IT ecosystems
• Proven ability to lead workflow optimization,platform adoptionandlarge-scale change management initiatives
• Experience leveraging AI,prompt engineeringandagentic workflowsto support & enable customer use cases; familiarity withlow/no code tooling a plus
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussionsandcross-functional workshops
• Familiarity with collaboration tooling,Agile transformationandproduct/service development workflows is a plus
• Highlyproactive,strategic thinkerwith a strong customer outcome orientation
• Willing to travel to customer sites up to 25%

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to ourGlobal the company benefits board.

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