Technical Account Manager

AvePoint; Den Haag; On-site; EUR 60,000 - 80,000; Full time

Job summary

AvePoint is seeking a Technical Account Manager in Den Haag, Netherlands, to serve as the key technical contact for our enterprise customers. The ideal candidate will possess a BA/BS degree in Computer Science or Engineering and have a minimum of 3 years of experience in technical software support or account management.

Your responsibilities will include assisting customers with platform integrations, training sessions, and providing technical documentation. Exceptional communication skills and a collaborative spirit are essential to thrive in our fast-paced environment.

Qualifications

• 3+ years of work experience in related technical fields.
• Experience in technical account management or pre-sales engineering.
• Knowledge of M365 and/or Google Cloud Platform architecture.

Responsibilities

• Serve as the key technical point of contact for customers.
• Assist in successful platform integrations and account management.
• Deliver technical documentation to support customer deployments.

Skills

Technical software support

Excellent written/verbal communication

Organizational skills

Stakeholder management

Troubleshooting skills

Education

BA/BS Degree (Computer Science/Engineering)

Tools

Microsoft SQL Server

PowerShell

REST API development

Job description

Overview

Do you have passion for customer satisfaction and the skills tosupport acomplex technical environment? Does the idea ofbeingthe trusted technical advisor excite you? We’re looking for someone who can quickly become an expert in delivering exceptionalservicethatnurturescustomer retention, fosters platform adoption, andprovidesprescriptive feedback.

What will you be doing?

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations and account management to provide existing customers with technical recommendations throughacustomer’s product operations lifecycle

Your responsibilities will include:

• Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email.
• Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
• Performing architectural design sessions with existing clients to assist in architecting future and current deployments of software solutions
• Performing remote or onsite platform integration engagements for existing clients
• Deliveringremoteor onsite training sessions for clients
• Acting as the escalation point and leadconference calls with customers who require experienced handling on sensitive support cases
• Manage Account activities and coordinate internal and external support effortsto deliver timely and effective responses.
• Delivering Technical documentation to support customer deployments and expansion efforts.
• Partnerwith Support,Customer Success,Salesteams to ensure accountstability, growth and adoption.

OK, I'm interested... is this the job for me?

You’re the main point of contact for your assigned customers, which means you will needin-depthproduct knowledge and exceptional troubleshooting skills. You will also act as the trusted advisor to other departments within AvePoint and will need to demonstrate strongfollow-throughin all yourtechnicalqueries.

Other qualities that will make youa fitforthis role include:

• BA/BS Degree (Computer Science/Engineering majors preferred)
• Minimum3+years of work experience in arelatedtechnical field.(Ex.technical software support, pre-sales engineering,technicalaccount management)
• Excellent written/verbal communication, organization, presentation, and stakeholder management skills
• Ability to work individually and within a highly collaborative team setting
• Willingness to learn and adapt in a fast-pacedenvironment
• Understanding ofM365and/orGoogle Cloud Platform (GCP) architecture, components, and configurationis preferred
• Experience testing and performing updates to a live production environment
• Working technical knowledge of current software protocols and Internet standards
• Competence with testing,logging and troubleshootingtools and procedures
• KnowledgeofanEnterpriseContentManagement system

While not required, it’s an added plus if you also have:

• Familiarity with Microsoft SQL Server is a plus
• Ability to install, configure, and troubleshoot current WindowsServer functions
• Experience with scripting (PowerShell)
• FamiliaritywithRESTAPIdevelopment

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