EMEA Regional Lead, Customer Success

Digital Realty Trust, L.P.; Netherlands; On-site; EUR 90,000 - 130,000; Full time

Job summary

Digital Realty Trust, L.P. is seeking a Head of Customer Success - EMEA to support the overall performance of the Customer Success function. You will lead regional CS teams, align with the Global Operating Model, and ensure clear policies and processes across regions.

You will drive customer health, lifecycle and onboarding programs, manage key KPIs, and coordinate with internal teams to improve service delivery and product utilization. Strong leadership and MS Office proficiency are essential.

Qualifications

• Degree level required or equivalent experience in a customer relationship management role.
• Minimum 5+ years in customer-facing roles in a global service company (utility/data centre/IT/telecom).
• Proven experience leading teams across geographically dispersed locations.
• Experience with Service Management for complex international customers and strong verbal, analytical, presentation and writing skills.
• Advanced proficiency with MS Productivity tools (Word, Access, Excel, Visio, Project).

Responsibilities

• Supports Head of Customer Success - EMEA in overall performance of the Customer Success function.
• Leads regional/sub-regional CS teams aligned to Global Operating Model to meet goals.
• Develops and maintains regional CS relationships with internal cross-functional teams.
• Implements Global CS responsibilities and processes including Customer Health, Lifecycle, and Onboarding.
• Attains KPIs to measure CS success within the region.
• Manages post-sales customer health across client engagement, service management, financial health and product utilization.
• Supports CS managers with service reviews, incident communications, and regional escalations.
• Represents regional CS on global initiatives affecting customer journey and process changes.
• Identifies opportunities for service improvement through global teams.

Skills

Leadership

Communication

Presentation

Analytical

Writing

Education

Bachelor’s degree in economics

MBA

Tools

MS Office suite (Word, Excel, Access, Visio, Project)

Job description

Digital Realty Trust, L.P. is seeking a Head of Customer Success - EMEA to support the overall performance of the Customer Success function. You will lead regional CS teams, align with the Global Operating Model, and ensure clear policies and processes across regions.

You will drive customer health, lifecycle and onboarding programs, manage key KPIs, and coordinate with internal teams to improve service delivery and product utilization. Strong leadership and MS Office proficiency are essential.