Regional Enterprise Customer Success Leader

Equinix; Amsterdam; On-site; EUR 150,000 - 210,000; Full time

Job summary

Equinix is seeking a Regional Leader for Enterprise Customer Success Management to translate the global CS strategy into disciplined regional execution, build leadership capability at scale, and ensure CS drives growth and retention in close partnership with Sales and Service Management.

You will own regional commercial outcomes, embed the CS operating model at scale, apply global standards regionally, and ensure consistent onboarding, success planning, renewal readiness, and executive reviews.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Extensive experience in Customer Success / GTM.
• Experience leading scaled CS organisations with segmented coverage.
• Proven track record in renewal performance and commercial execution.
• Experience embedding operating-model change and leading leaders through transformation.

Responsibilities

• Own regional commercial outcomes and renewal predictability in the region.
• Embed the CS operating model at scale and ensure clear ownership.
• Translate global standards into disciplined regional execution.
• Partner with Sales leadership on renewals and growth.
• Build and sustain a strong CSM Manager bench.
• Manage material customer and commercial risk.

Skills

Customer success leadership

GTM strategy

Scaled CS organisations

Renewal performance

Operating model change

Segmentation & coverage models

Adoption & renewal expansion

Decision-making under ambiguity

Coaching leadership

Data-informed decision making

Education

Bachelor’s degree in business-related discipline or equivalent experience

Job description

Equinix is seeking a Regional Leader for Enterprise Customer Success Management to translate the global CS strategy into disciplined regional execution, build leadership capability at scale, and ensure CS drives growth and retention in close partnership with Sales and Service Management.

You will own regional commercial outcomes, embed the CS operating model at scale, apply global standards regionally, and ensure consistent onboarding, success planning, renewal readiness, and executive reviews.