Senior Director, EMEA Customer Success Transformation

Equinix, Inc.; Amsterdam; On-site; EUR 180,000 - 240,000; Full time

Job summary

Equinix, Inc. is seeking a Senior Director to lead the EMEA Enterprise Customer Success Management organization.

You will translate global CS strategy into a regional operating model, strengthening customer relationships, driving value realization and improving retention, renewals and growth across EMEA. The role requires building a scalable, proactive CS function using data, digital capabilities, automation and AI, while partnering with Sales and cross-functional leaders to deliver consistent

Qualifications

• Extensive experience leading Customer Success or GTM organizations across multiple countries.
• Experience building and operationalizing value-led CS motions including Success Planning, value realization and executive engagement.
• Proven accountability for retention, renewals, forecasting and commercial performance.
• Experience leading segmented CS models with high-touch, pooled and digital coverage.
• Ability to use data and customer signals to prioritize engagement and improve outcomes.
• Understanding digital CS, automation and AI to scale while preserving human relationships.
• Experience driving large-scale transformation and coaching senior leaders.
• Strong partnerships with Sales and cross-functional leaders.
• Bachelor-level business degree or equivalent experience.

Responsibilities

• Lead a value-led CS organization across EMEA, translating strategy into regional execution.
• Own regional retention, renewals and commercial performance with disciplined forecasting.
• Scale CS through data-driven engagement, health/risk signals and proactive planning.
• Collaborate with Sales and other functions to create a coordinated post-sale experience.
• Define clear accountability between CS and Service Management and reduce handoffs.
• Oversee leadership development and workforce planning for CS across multiple markets.
• Drive transformation, measurement, experimentation and continuous improvement.

Skills

Customer Success

Leadership

Strategy

Data analytics

Stakeholder management

Change management

Cross-functional leadership

Education

Bachelor's degree in business/related field

Job description

Equinix, Inc. is seeking a Senior Director to lead the EMEA Enterprise Customer Success Management organization.

You will translate global CS strategy into a regional operating model, strengthening customer relationships, driving value realization and improving retention, renewals and growth across EMEA. The role requires building a scalable, proactive CS function using data, digital capabilities, automation and AI, while partnering with Sales and cross-functional leaders to deliver consistent