EMEA Regional IT Support – End-User Computing & Projects

Delrin USA, LLC; Dordrecht; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Generous benefits

Job summary

Delrin USA, LLC is seeking a Regional IT Support Specialist to provide advanced Level 2/3 support across the EMEA region, with on-site duties at Dordrecht, NL. You will install, configure and troubleshoot PCs, devices, network connectivity, printers and peripherals while driving IT projects and improvements.

The role requires independent work, strong problem-solving, and proactive communication. 3+ years in IT support (manufacturing preferred) and fluency in English and Dutch are essential.

Qualifications

• Bachelor's degree in Computer Science or Information Technology, or equivalent experience.
• 3+ years of hands-on IT support experience, preferably in a manufacturing environment.
• Fluent in English and Dutch.

Responsibilities

• End-User Device Management: support and deploy Intune-managed Windows and mobile devices, ensure enrollment, security and remote management.
• Advanced Troubleshooting & Support: diagnose and resolve complex hardware, software, and infrastructure issues across PCs, VOIP, lab equipment, tablets, scanners and printers.
• Networking: support enterprise networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity and basic troubleshooting.
• Service Management: own incidents and service requests in ServiceNow from assignment to resolution, with updates and escalation as needed.
• Software & Asset Management: install and support applications not available via Intune and maintain asset tracking for refresh initiatives.
• Technical Documentation & Knowledge Sharing: document steps and solutions in ServiceNow and provide end-user training.
• Project Collaboration: contribute to End-User Computing projects, device upgrades, migrations and new technology rollouts.

Skills

End-user computing

Intune

Entra ID

Active Directory

Windows 11

Microsoft 365

VPN

Networking basics

Incident management

ServiceNow

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Equivalent experience

Tools

ServiceNow

Job description

Delrin USA, LLC is seeking a Regional IT Support Specialist to provide advanced Level 2/3 support across the EMEA region, with on-site duties at Dordrecht, NL. You will install, configure and troubleshoot PCs, devices, network connectivity, printers and peripherals while driving IT projects and improvements.

The role requires independent work, strong problem-solving, and proactive communication. 3+ years in IT support (manufacturing preferred) and fluency in English and Dutch are essential.