EHQ Team Lead Events- 7BEAUFORT

7BEAUFORT intermediair voor event- en communicatieprofessionals; Hilversum; On-site; EUR 40,000 - 70,000; Full time

Job summary

7BEAUFORT intermediair voor event- en communicatieprofessionals is seeking a Team Lead Events to oversee the Meeting & Event team in Hilversum. This leadership position involves managing event specialists, enhancing event planning operations, and ensuring client satisfaction. The ideal candidate has 5+ years in event planning and at least 2 years in a management role, with strong leadership and problem-solving skills. A good understanding of the Dutch event industry is a plus. The job requires in-person attendance at the client’s headquarters a minimum of 4 days a week.

Qualifications

• Minimum 5 years of experience in event planning with complex events.
• Proven experience in operations management within the meetings and events industry.
• At least 2 years in a direct people management role.

Responsibilities

• Manage and support a team of Event Specialists.
• Oversee the entire event planning process, ensuring deadlines and budgets are met.
• Lead onboarding and ongoing training of team members.
• Collaborate with other departments for seamless event execution.
• Act as a liaison for client satisfaction and quality assurance.

Skills

Strong leadership skills

Excellent problem-solving abilities

Excellent interpersonal skills

Flexible and proactive

Strong organizational skills

Knowledge of the Dutch event market

Fluent in English

Education

5+ years in event planning

2+ years of leadership experience

Tools

Scheduling tools

Project management systems

Job description

Are you looking for a new step in your career? Do you want to be part of a vibrant, international team? 7BEAUFORT is searching for a Team Lead Events to join our Meeting & Event team, working directly for and at our Client—a Global Footwear, Apparel and Sports Company with European headquarters in Hilversum.

About the Role

The Team Lead is a critical leadership role responsible for managing and supporting a team of event specialists. This role will oversee event planning operations, provide mentorship and guidance to the team, and work to optimize and streamline processes to ensure efficient, high-quality event delivery. The Event Specialist Team Lead will act as a key liaison between the event specialist team and the client, ensuring alignment with organizational goals and client satisfaction.

Key Responsibilities

1. Leadership and Team Management

• Manage, mentor, and support a team of Event Specialists, fostering a culture of collaboration and continuous improvement.
• Conduct regular one-on-one meetings, team check-ins, and performance reviews to provide constructive feedback and identify growth opportunities.
• Serve as the primary point of escalation for planning team challenges, offering solutions and guidance as needed.

2. Operational Oversight

• Conduct intakes with meeting owners, manage event assignments, and monitor team workload and resource allocation to ensure balance and productivity.
• Oversee the end-to-end event planning process, ensuring deadlines, budgets, and client expectations are consistently met or exceeded.
• Develop, implement, and maintain clear planning standards, procedures, and documentation to ensure consistency across all events.
• Lead the creation and upkeep of team resources, including process guides, templates, and SOPs.

3. Training & Development

• Own and lead the onboarding and ongoing training of planning team members on current and new operational processes.
• Serve as a mentor to planners, conducting regular 1:1s to assess performance, identify areas for growth, and provide coaching or support.

4. Process Optimization

• Evaluate existing planning workflows and identify opportunities for improvement.
• Collaborate on the implementation of tools, technologies, and strategies to streamline planning operations.
• Stay informed of industry trends and innovations to enhance the team's capabilities

5. Cross-Functional Collaboration

• Work closely with the Lead, EHQ Event and Workplace Operations to align event planning strategies with organizational objectives.
• Act as the main contact between Contractor (7BFRT) and GPS Events on all event operational matters and day-to-day team-related matters.
• Work closely with the GPS Event Planning Specialist Operations on all incoming T2 and T3 EHQ event requests before intakes are completed.
• Collaborate with other departments, such as web registration, intake + scheduling, technology, and business insights, to ensure seamless execution of events.
• Represent the Event Specialist planning team in Operational meetings and provide insights and updates on operational performance.

6. Quality Assurance and Client Satisfaction

• Act as a liaison between the event specialist planning team and client stakeholders and key contacts.
• Ensure all events meet the highest standards of quality and professionalism and that the planning team consistently meets or exceeds SLAs and KPIs.
• Provide support to Event Specialists in resolving client concerns or issues, ensuring a positive client experience.
• Collect and analyze feedback to drive continuous improvement in service delivery.

7. HR Related Tasks

• Build a strong professional team, an open culture, trust, and inclusivity.
• Manage internal team dynamics with a solution-oriented mindset.
• Coaching team members via bi-weekly one-on-ones.
• Manage sickness reporting and leave requests (monitoring block-out periods and submission deadlines).
• Ensure team visibility.
• Conduct mid-year and year-end performance reviews.

The Profile

Experience & Education

• Experience: 5+ years in event planning, preferably with mid-to-high-level complexity events.
• Operations: Proven experience in operations management, preferably within the meetings and events industry.
• Leadership: 2+ years of direct people management.

Skills

• Strong leadership skills with a track record of developing teams and fostering a positive workplace culture.
• Excellent problem-solving abilities and a proactive approach to improving processes.
• Excellent interpersonal and communication skills; comfortable interfacing with both clients and internal teams.
• Proven ability to develop and enforce operational processes in a collaborative and supportive way.
• Flexible, able to adapt fast, proactive, and able to prioritize.
• Passionate about efficiency through technology and innovation.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Experience with scheduling tools and project management systems is a plus.
• Knowledge of the Dutch event and hospitality market (restaurants, venues, suppliers, etc.) is a plus.
• Fluent in English, both written and spoken.

Attributes: Highly organized, adaptable, and solution-focused, thriving in a collaborative environment.

Good to Know

This role is in-person, with the primary expectation of being on-site at the client’s headquarters a minimum of 4 days per week (and 5 days per week when required).

Interested?

Do you think you meet the profile requirements and does this job description excite you? We’d love to hear from you! Please share your resume with us at [e-mail].