e-Boutique Client Relations Advisor - German Speaker (f/m/x)

BREITLING; Amsterdam; On-site; EUR 30,000 - 38,000; Full time

Job summary

Breitling is seeking an e-Boutique Client Advisor in Lijnden (Amsterdam) to join a multilingual squad. You will help clients through online purchases, inbound calls, live chats, and email responses, becoming an expert on the brand and its timepieces.

You’ll engage with luxury customers across German and English, with French/Italian/Spanish as a plus. The role emphasizes relationship-building, knowledge expansion, and meeting qualitative & quantitative targets within a small team.

Qualifications

• First professional experiences in luxury retail sales and/or after-sales experience.
• Outstanding customer service skills.
• Fluent in German and English; additional languages (French, Italian, or Spanish) a strong plus.
• Passion for luxury environments and brand history.

Responsibilities

• Assist clients in online purchases and inquiries via calls, chats, and email.
• Liaise with internal teams to ensure first-call resolution and personalized service.
• Build sustainable relationships and deliver exceptional customer experiences to Breitling clients.

Skills

Luxury retail

Customer service

Multilingual

Job description

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury - powered by passionate teams around the world.

Do you have the first professional experiences in luxury retail sales and/or after-sales experience, outstanding customer service skills, and are you searching to put forward your ability to convey enthusiasm and passion for the brand during every interaction?

Join our vibrant Team in Lijnden (Amsterdam) as an e-Boutique Client Advisor and be part of something extraordinary!

Your future Team:

We are a Team of 5 Breitling e-Boutique Client Advisors and currently, we are looking for our next Colleague who will join and enhance our multilingual Squad in Lijnden (Amsterdam), Netherlands with excellent German and English language skills. It's more than an e-Boutique Client Advisor role, it's a role in which you will be a key player in building strong and lasting relationships with our Customers and you will create with us stories that will become priceless memories.

Your contribution:

• Your mission will be to assist clients in online purchases journey
• You will handle inbound calls and live chats and provide written responses to customers inquiries via e-mail
• As a Clients' Relations Ambassador, you will identify customers needs, clarify needed information liaising between Client and other internal teams in order to deliver first call resolution
• You will consistently seek new product knowledge; act as an expert on the brand and its products, including the attributes of each timepiece
• You will aim to meet personal and team qualitative & quantitative targets
• You will be in charge of building sustainable relationships and of engaging customers by taking the extra mile

You will fit perfectly into our Team if:

• You speak German and English fluently
• Your knowledge of any additional language, especially French, Italian or Spanish will be a strong plus
• You are passionate about luxury environments
• You possess at least first experience in a contact/customer service/retail/hospitality environment or an equivalent combination of education from which comparable knowledge and abilities can be acquired
• You can put forward a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients
• You are a fast learner - you will need to absorb extensive information on our brand's history, and products. You will learn and use multiple applications and systems
• You can demonstrate excellent verbal and written communication skills along with active listening
• You have strong developed Customer focus and adaptability to different personality types
• You are a reliable, flexible and loyal team player

We invite you to apply even if you do not meet all of these criteria.

Our values:

• Entrepreneurship - We take ownership, act with agility, and dare to challenge the status quo.
• Performance - We strive for excellence and deliver with impact, precision, and passion.
• Innovation - We embrace creativity and continuously push boundaries to shape the future.
• Care - We look after our people, our clients, and our planet, with respect and responsibility.

We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.

Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.