E-Boutique Client Advisor French Speaking

Richemont Iberia SL; Amsterdam; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Global luxury brand

Professional growth

Job summary

Jaeger-LeCoultre in Amsterdam is seeking an E-boutique Client Advisor to deliver exceptional luxury experiences and build lasting relationships with our discerning clients across digital channels. You will manage client portfolios, process orders, resolve inquiries, and capture data to support a comprehensive 360° client view, while promoting our heritage, craftsmanship, and iconic timepieces.

Fluency in French and professional English, a background in luxury retail or international customer

Qualifications

• Experience delivering high-end client experiences in luxury retail.
• Ability to build and maintain client relationships across channels.
• Experience in handling international client inquiries and orders.

Responsibilities

• Build lasting relationships with clients across digital channels.
• Process orders and resolve client inquiries.
• Capture data for a 360° client view and promote brand heritage.

Skills

Luxury retail experience

Client relations

International customer service

Multilingual (French)

English proficiency

Job description

“Don’t miss this fantastic opportunity to join our successful team and represent Jaeger-LeCoultre. Beyond watches, you will have the privilege to offer your clients experience, emotions, craftmanship, and sheer beauty.”

- Client Relations Senior Team Leader

Join our dynamic team in Amsterdam and become the authentic voice of Jaeger-LeCoultre, our prestigious watchmaking Maison, contributing to the world of luxury Haute Horlogerie and technical innovation.

HOW WILL YOU MAKE AN IMPACT?

As an E-boutique Client Advisor, you will be the authentic voice of Jaeger-LeCoultre, building lasting relationships with our clients across all digital channels. You will deliver exceptional, personalized luxury experiences, leveraging deep horological product knowledge and commercial acumen to drive sales and client engagement. Your role is pivotal in enhancing client satisfaction, fostering loyalty, and contributing to a comprehensive 360° client view. You will proactively manage client portfolios, process orders, resolve inquiries, and meticulously capture data, all while promoting Jaeger-LeCoultre's rich heritage, technical mastery, and iconic designs and contributing to operational excellence.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and our Maisons.

To excel in this role, you will possess:

• A genuine passion for delivering exceptional luxury client experiences, with strong empathy and active listening skills, and a profound appreciation for fine watchmaking and its intricate mechanisms.
• Excellent verbal and written communication, ability to articulate Jaeger-LeCoultre's values, build rapport, and convey the intricate stories behind our legendary timepieces.
• Resources and proactivity, in resolving client inquiries, being adaptable to varying needs
• Meticulous attention to detail, unwavering integrity, discretion, and professionalism
• A collaborative mindset, eager to share knowledge and support team members
• Experience in luxury retail, client relations, or international customer service (a significant advantage), or a background in hospitality
• Fluency at native level in French; full professional proficiency in English; additional fluency in other languages is a plus

HOW DO WE KEEP YOU SMILING?

A great opportunity to work for Richemont, a global leader in the luxury industry, with iconic watchmaking Maisons like Jaeger-LeCoultre. You’ll join a passionate, international team in Amsterdam, with significant opportunities for professional growth and development. We offer a competitive salary, comprehensive benefits, and a culture that values excellence, creativity, and passion.

YOUR JOURNEY WITH US

• Should your application be selected, you will receive an initial call from our HR team.
• If successful, we will ask you to complete an online assessment.
• Dependent on the outcome of this assessment, we will invite you to a personal interview.
• We wish you the best of luck and hope to be able to give you that final call with the offer.