E-Boutique Client Advisor French Speaking

NL10 RLG Europe B.V.; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

International team

Job summary

Richemont's Jaeger-LeCoultre Amsterdam is seeking an E-boutique Client Advisor to deliver exceptional luxury client experiences across digital channels and in-store interactions. You will build lasting relationships, leverage deep horological knowledge, and drive sales while maintaining a comprehensive 360° client view.

The role requires fluency in French at a native level and professional proficiency in English, with additional languages a plus.

Qualifications

• Deep passion for delivering luxury client experiences.
• Excellent verbal and written communication in English; French native level is preferred.
• Able to proactively resolve client inquiries with discretion and professionalism.
• Detail-oriented with strong integrity and teamwork mindset.

Responsibilities

• Build lasting relationships with clients across digital channels and in-store interactions.
• Process orders and capture client data to maintain a 360° client view.
• Resolve inquiries and elevate client satisfaction to drive loyalty and sales.
• Promote Jaeger-LeCoultre heritage and product knowledge in client conversations.

Skills

Client relations

Luxury retail

Multilingual

Data capture

Order processing

Job description

Client Relations Senior Team Leader

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. “Don’t miss this fantastic opportunity to join our successful team and represent Jaeger-LeCoultre. Beyond watches, you will have the privilege to offer your clients experience, emotions, craftmanship, and sheer beauty.”

HOW WILL YOU MAKE AN IMPACT?

As an E-boutique Client Advisor, you will be the authentic voice of Jaeger-LeCoultre, building lasting relationships with our clients across all digital channels. You will deliver exceptional, personalized luxury experiences, leveraging deep horological product knowledge and commercial acumen to drive sales and client engagement. Your role is pivotal in enhancing client satisfaction, fostering loyalty, and contributing to a comprehensive 360° client view. You will proactively manage client portfolios, process orders, resolve inquiries, and meticulously capture data, all while promoting Jaeger-LeCoultre's rich heritage, technical mastery, and iconic designs and contributing to operational excellence.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

To excel in this role, you will possess:

• A genuine passion for delivering exceptional luxury client experiences, with strong empathy and active listening skills, and a profound appreciation for fine watchmaking and its intricate mechanisms.
• Excellent verbal and written communication, ability to articulate Jaeger-LeCoultre's values, build rapport, and convey the intricate stories behind our legendary timepieces.
• Resources and proactivity, in resolving client inquiries, being adaptable to varying needs.
• Meticulous attention to detail, unwavering integrity, discretion, and professionalism.
• A collaborative mindset, eager to share knowledge and support team members.
• Experience in luxury retail, client relations, or international customer service (a significant advantage), or a background in hospitality.
• Fluency at native level in French; full professional proficiency in English; additional fluency in other languages is a plus.

HOW DO WE KEEP YOU SMILING?

A great opportunity to work for Richemont, a global leader in the luxury industry, with iconic watchmaking Maisons like Jaeger-LeCoultre. You'll join a passionate, international team in Amsterdam, with significant opportunities for professional growth and development. We offer a competitive salary, comprehensive benefits, and a culture that values excellence, creativity, and passion.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.