Training Operation Specialist - Aftersales

BYD EUROPE; Hoofddorp; On-site; EUR 32,000 - 45,000; Full time

Job summary

BYD Europe BV in Hoofddorp, Netherlands, is seeking a Training Operation Specialist for the After-sales Training Section. You will coordinate training sessions, support training engineers, and help manage learning materials and records.

The role focuses on organizing after-sales training for service providers and customers within a fast-growing electric vehicle ecosystem. Ideal candidates have a Bachelor’s degree in a related field with 0-2 years in training coordination, strong English and

Qualifications

• Bachelor’s degree in Education, Learning & Development, Management, HR, or related fields.
• 0-2 years of training coordination/administration experience.
• Fresh graduates welcome in related fields.
• Proficient in Microsoft Office suite.
• Interest in training, learning operations, or automotive industry.
• Excellent English and Dutch communication.
• Driver’s license is a plus.

Responsibilities

• Support the organization of training sessions and workshops.
• Help manage trainee registrations and training records.
• Prepare classrooms, training materials, tools, and equipment before sessions.
• Coordinate training schedules and communicate information to participants.
• Support trainers and training engineers during activities.
• Assist in arranging venues, vehicles, tools, and training requirements.
• Support LMS administration and reporting.

Skills

English & Dutch communication

Education

Bachelor’s degree in Education, Learning & Development, Management, HR, or related fields

Tools

Microsoft Office

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the Department

The BYD After Sales Service Center manages service and maintenance for our fully electric vehicles across Europe. Key responsibilities include building a robust after-sales service network, providing technical support, calculating Life Cycle Costs to assist sales, expanding the spare parts business, and delivering training programs. Focused on ensuring customer satisfaction and loyalty, we are now looking for a Training Operation Specialist for the After-sales Training Section. This role will be vital in organizing after-sales training and supporting training executives and engineers in delivering training to service providers and customers.

Key Responsibilities

Training Coordination & Administration

• Support the organization of training sessions and workshops.
• Help manage trainee registrations and training records.
• Prepare classrooms, training materials, tools, and equipment before training sessions.
• Coordinate training schedules and communicate training information to participants.
• Support trainers and training engineers during training activities.
• Help arrange venues, vehicles, tools, and other training requirements.
• Support the administration of the Learning Management System (LMS).

Training Support

• Assist in preparing training materials, presentations, and manuals.
• Welcome trainees and support daily training operations.
• Provide support during online or live-stream training sessions.
• Work with internal teams and external partners when needed.

Reporting & Improvement

• Collect training feedback from participants.
• Help prepare simple training reports and attendance records.
• Support the team in improving training quality and organization.

Collaboration

• Work closely with trainers, engineers, and other departments.
• Provide general support for training projects and activities.

Skills, Qualifications, and Experience Required

• Bachelor’s degree in Education, Learning & Development, Management, HR, Business Administration, or a Technical field (Automotive, Electrical, Mechanical, etc.).
• 0-2 years of experience in training coordination, administration, education, customer support, or related fields.
• Fresh graduates from the related fields like (Bachelor’s degree in Education, Learning & Development, Management) are welcome to apply.
• Skilled on Microsoft Office (Word, Excel, PowerPoint).
• Interest in training, learning operations, or automotive industry.
• Excellent English and Dutch communication
• Driving license is a plus.

Location

Hoofddorp

Type of Employment

Full-time