Dutch-Speaking Retail Media Client Success Manager (6‑month)

Gofractional

Amsterdam

Hybrid

EUR 47,000 - 71,000

Full time

14 days+

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Job summary

Gofractional is seeking a Client Success Manager for a 6-month fixed-term contract to support retailers across Benelux & Nordics. You will manage a portfolio of retail partners, drive growth and adoption of Retail Media solutions, and work with senior stakeholders to ensure satisfaction.

You will analyze performance data, prepare quarterly reviews, and coordinate with technical and legal teams on contracts and integrations. Strong Dutch language and cross-functional collaboration are essential.

Qualifications

Fluent in Dutch and able to communicate with local partners.
Experience in AdTech, Retail Media, eCommerce or performance advertising.
Strong interest in data, analytics and performance-driven business models.
Comfortable working with data and reporting.
Able to interpret performance results and explain them clearly to clients and internal teams.
Structured, organized and able to manage multiple priorities.
Curious, proactive and eager to learn in a fast-moving environment.
Ability to leverage business acumen to influence commercial decisions.
Confident communicator and team player in an international context.

Responsibilities

Manage existing relationships with leading retail eCommerce players in Benelux & Nordics.
Ensure client retention / satisfaction and grow inventory and yield.
Moderate all business discussions with the client with the support of technical, demand or legal teams, around contract, product integration and sales.
Run thoughtful, data driven Quarterly Business Reviews.
Aim to overachieve quarterly business targets.
Persevere and think big picture.
Play an ongoing role as an evangelist for Retail Media.