L2 Dutch-Speaking IT Support Specialist

Unisys; Leusden; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

Unisys is seeking a Service Desk Level 2 Agent to provide escalated technical support for complex issues across hardware, software, OS, and POS/KDS systems. You will diagnose multi-device problems, review logs, and implement patches while maintaining strong documentation and customer communication.

The role requires 2–4 years in IT service roles, German language skills with English and Dutch at C1, and a hybrid work setup in the Netherlands.

Qualifications

• 2–4 years in IT Service Desk, Desktop Support, or similar role.
• Strong networking, hardware, peripherals and remote support knowledge.
• Ability to troubleshoot complex, multi-user issues.
• Analytical and problem-solving skills with a proactive approach.
• German communication skills for stakeholders.
• English and Dutch at C1 level.

Responsibilities

• Provide Tier 2 technical support for hardware, software, OS, network and POS/KDS systems.
• Diagnose and resolve issues involving multiple devices and dependencies.
• Perform in-depth analysis with logs, diagnostics, and patches where applicable.
• Manage escalated tickets by impact, urgency, and SLA commitments.
• Own incidents through resolution with proper documentation and closure.

Skills

German communication

IT service desk

Networking fundamentals

Hardware & peripherals

Remote support tools

Enterprise & third-party apps

English & Dutch (C1)

Tools

ServiceNow

Job description

Unisys is seeking a Service Desk Level 2 Agent to provide escalated technical support for complex issues across hardware, software, OS, and POS/KDS systems. You will diagnose multi-device problems, review logs, and implement patches while maintaining strong documentation and customer communication.

The role requires 2–4 years in IT service roles, German language skills with English and Dutch at C1, and a hybrid work setup in the Netherlands.