Dutch-Speaking IT Service Desk Analyst (Budapest)

Grow-Talent.com; Amsterdam; On-site; EUR 14,000 - 19,000; Full time

Benefits offered by this job

5,000+ free courses

Wellness activities

Team camaraderie

Dynamic work environment

Job summary

Grow-Talent.com is seeking a Dutch-speaking Service Desk Analyst for accommodation support in Budapest. You will handle IT-related issues via multiple channels, log incidents in ITSM tools, and drive timely resolutions within SLAs.

A strong customer focus and extensive IT service desk experience are essential. The role requires Dutch proficiency (C1) and English (B2), plus knowledge of ITSM tools and IT concepts.

Qualifications

• Dutch (native/fluent) and English (min B2) required.
• 13+ years in IT Service Desk or similar.
• Bachelor's in IT/CS or equivalent experience.
• Experience with ITSM tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk).
• Understanding of IT concepts (SDLC, OS, databases).
• ITIL Foundation, MCSE, or equivalent.
• Strong problem solving and customer focus.

Responsibilities

• Serve as primary contact for users via phone, chat, email, and self-service portal.
• Log incidents and service requests in the ITSM tool.
• Ensure timely resolution within SLAs and ticket lifecycles.
• Coordinate with resolver groups to facilitate resolution.
• Take ownership and provide regular updates until closure.
• Maintain professional customer service in all interactions.
• Work independently and in a team; handle multiple tasks with minimal supervision.
• Adhere to policies, procedures, and quality standards.
• Support KPI targets to minimize business impact.
• Participate in process improvement initiatives.

Skills

Dutch (C1)

English (B2)

Problem solving

Time management

Customer focus

Self-motivation

Adaptability

Teamwork

Education

Bachelor's degree in IT/CS

13 years IT Service Desk experience

Tools

ServiceNow

BMC Remedy

HPSM

CA Service Desk

Job description

Grow-Talent.com is seeking a Dutch-speaking Service Desk Analyst for accommodation support in Budapest. You will handle IT-related issues via multiple channels, log incidents in ITSM tools, and drive timely resolutions within SLAs.

A strong customer focus and extensive IT service desk experience are essential. The role requires Dutch proficiency (C1) and English (B2), plus knowledge of ITSM tools and IT concepts.