Dutch-Speaking Support Specialist — Relocate to Barcelona

Grow-Talent.com; Amsterdam; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Excellent remuneration package

Higher salary from month 7

Mon-Fri, 08:00–17:00

23 paid annual leave

Dynamic and creative team

Job summary

Grow-Talent.com is recruiting a Dutch-speaking Customer Support Representative for relocation to Barcelona. You will handle inquiries via phone, email, chat, or alerts, and ensure timely resolutions within SLA.

The role requires native Dutch with English at B2 level and at least 1 year in customer service. IT platform familiarity and EV sector knowledge are pluses. Mon-Fri 08:00–17:00, dynamic team, career growth, and relocation support provided.

Qualifications

• Native or fluent Dutch, with strong written and spoken skills.
• English proficiency at B2 level or higher.
• Minimum 1 year of customer service experience.
• Proficiency with Windows OS and MS Office tools.
• Familiarity with internet configuration and IT platforms.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat or alerts and resolve them efficiently.
• Record call details in the call management system and meet SLA requirements.
• Maintain up-to-date knowledge of services and products, including EV-related offerings.
• Escalate issues to senior team members as needed and follow project processes.
• Collaborate with the team on projects and manage holiday, sickness, and overtime records.
• Participate in regular team meetings and ensure high customer satisfaction.

Skills

Dutch (native/fluent)

English (B2)

Customer service experience

Windows

MS Office

Tools

Internet configuration

Job description

Grow-Talent.com is recruiting a Dutch-speaking Customer Support Representative for relocation to Barcelona. You will handle inquiries via phone, email, chat, or alerts, and ensure timely resolutions within SLA.

The role requires native Dutch with English at B2 level and at least 1 year in customer service. IT platform familiarity and EV sector knowledge are pluses. Mon-Fri 08:00–17:00, dynamic team, career growth, and relocation support provided.