Dutch-speaking Fintech Customer Support — Remote/Portugal

Narina Beglyarova; Rotterdam; Remote; EUR 25,000 - 38,000; Full time

Job summary

Narina Beglyarova in Portugal is seeking a Dutch-speaking Customer Support Specialist to assist customers with banking and account-related inquiries across channels. This remote role transitions to hybrid in the future and requires EU citizenship, a high school diploma, and fluency in Dutch (C1/C2) and English (B2).

You will handle inquiries, resolve issues, and escalate complex cases as needed. The position is full-time (40 hours per week) with rotational shifts and a focus on professional,

Qualifications

• Dutch language proficiency required (C1/C2 or native).
• English proficiency (B2 or higher).
• EU citizenship and valid EU passport required.
• High School Diploma required.
• Strong communication and problem-solving abilities.
• Customer-oriented and professional approach.

Responsibilities

• Support Dutch-speaking customers across multiple channels.
• Assist with banking, payments, cards and investment inquiries.
• Help resolve transaction, account and app-access issues.
• Provide accurate information following procedures.
• Escalate complex cases to internal teams.

Skills

Dutch language

English language

Communication skills

Problem solving

Customer oriented

Financial enquiries

Rotational schedules

Education

High School Diploma

Job description

Narina Beglyarova in Portugal is seeking a Dutch-speaking Customer Support Specialist to assist customers with banking and account-related inquiries across channels. This remote role transitions to hybrid in the future and requires EU citizenship, a high school diploma, and fluency in Dutch (C1/C2) and English (B2).

You will handle inquiries, resolve issues, and escalate complex cases as needed. The position is full-time (40 hours per week) with rotational shifts and a focus on professional,