Dutch Customer Support Specialist — Remote & Growth

Creative Fabrica; Amsterdam; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Lunch provided

Work From Anywhere up to 30 days

Paid vacation 24 days

Travel allowance

Pension plan

CF Library

Company events and overseas trips

Résumé du poste

Creative Fabrica in Amsterdam is seeking a Dutch Customer Support Agent to handle email and phone inquiries from Dutch customers, monitor bugs, and provide support via Facebook DMs and comments.

You will collaborate with the frontline team, document escalations, and analyze trends to improve processes. The role requires 1+ year in a 2nd level support role, fluent Dutch and English, strong communication, and a growth mindset.

Qualifications

• 1+ year in a 2nd level Customer Support role.
• Fluent Dutch and English (verbal and written).
• Excellent communication and de‑escalation skills.
• Analytical skills for complex escalations and bug issues.
• Self-motivated with the ability to work independently and take ownership.
• Team player with a collaborative approach and adaptability.
• Open to feedback and growth mindset.

Responsabilités

• Handle Dutch-speaking customer inquiries via phone and email (Tier 1/2 as applicable).
• Escalate and resolve escalated issues promptly with professionalism and empathy.
• Support frontline team through Slack with ad-hoc requests.
• Monitor bug reports and document them for resolution.
• Provide Facebook DM support and respond to comments.
• Maintain thorough records of escalated cases and resolutions.
• Analyze escalation trends and suggest process improvements.

Connaissances

Dutch language

English language

Communication

De-escalation

Analytical thinking

Self-motivation

Team player

Growth mindset

Adaptability

Outils

Ticketing software

Time-tracking software

Canva

Adobe Illustrator

Cricut

Description du poste

Creative Fabrica in Amsterdam is seeking a Dutch Customer Support Agent to handle email and phone inquiries from Dutch customers, monitor bugs, and provide support via Facebook DMs and comments.

You will collaborate with the frontline team, document escalations, and analyze trends to improve processes. The role requires 1+ year in a 2nd level support role, fluent Dutch and English, strong communication, and a growth mindset.