Dutch-Speaking Customer Support Specialist - On Site

StudentJob; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free meals

30 days sabbatical

L&D budget of €2000

Referral bonus

Job summary

SumUp is seeking a Customer Support Agent who speaks Dutch to join our Amsterdam HQ on-site team. You will assist POS users across calls, emails, and chats, prioritising requests and maintaining high service standards.

Fluency in Dutch and English, strong communication, and a proactive, customer-first mindset are essential. You’ll work in a dynamic startup environment with rotating shifts and opportunities to grow.

Qualifications

• Fluent in Dutch and English.
• Strong problem-solving skills.
• Excellent communication and customer service mindset.
• Willing to work in a startup environment.
• Flexible with rotating shifts and Amsterdam HQ.

Responsibilities

• Handle customer inquiries across channels (calls, emails, chats).
• Prioritize and manage customer demands and solve them.
• Maintain high quality service for all customers.
• Coordinate with internal teams during major incidents.
• Provide support to POS users and ensure timely resolutions.

Skills

Fluent in Dutch

Fluent in English

Problem-solver

Excellent communicator

Customer-oriented

Shift work

Startup environment

Amsterdam HQ

Education

University

Job description

SumUp is seeking a Customer Support Agent who speaks Dutch to join our Amsterdam HQ on-site team. You will assist POS users across calls, emails, and chats, prioritising requests and maintaining high service standards.

Fluency in Dutch and English, strong communication, and a proactive, customer-first mindset are essential. You’ll work in a dynamic startup environment with rotating shifts and opportunities to grow.