Customer Support Agent

SumUp; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Annual learning & development budget of €2000

Free meals

30-day sabbatical after 3 years

Referral bonus for new hires

Job summary

SumUp is seeking a Customer Support Agent who is fluent in Dutch and English to join our Amsterdam HQ. In this role, you will manage customer demands, ensuring high-quality service and diverse communication channels.

As part of our team, you will benefit from a €2000 annual learning budget, free meals, and the opportunity to work in a dynamic, inclusive environment. Join us in empowering small businesses!

Qualifications

• Fluent in Dutch and English.
• Outstanding communication skills and customer-oriented attitude.
• Ability to solve problems effectively.

Responsibilities

• Managing and prioritising customer demands.
• Providing unwavering quality service.
• Communicating with customers via calls, emails, and chats.

Skills

Fluent in Dutch and English

Problem-solver

Outstanding communicator

Customer-oriented

Flexible to work on a shift rotating schedule

Job description

Customer Support Agent - Dutch speaker

At SumUp, we are driven to empower small businesses across the globe by de‑hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first‑ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses.

Location

On Site – Amsterdam HQ

What you’ll do

• Guarantee the management and prioritisation of the customer demands and solve them
• Offer an unwavering quality to our customers
• Manage diverse requests
• Ensure an adequate communication and accompany the internal teams in case of major incidents
• Be in contact with the customers in different channels (calls, emails, chats)

Qualifications

• Fluent in Dutch and English
• Problem‑solver
• Outstanding communicator and customer‑oriented
• Keen to evolve in a start‑up environment
• Flexible to work on a shift rotating schedule
• Happy to work at our Amsterdam HQ

Benefits

• Opportunity to work with SumUp globally on large‑scale fintech products used by millions of businesses worldwide, from our Amsterdam office.
• Commitment to Diversity and Inclusion: a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• A dedicated annual learning & development budget of €2000 for conferences and further education.
• Free meals.
• 30‑day sabbatical after completing 3 years of employment.
• Referral bonus for inviting talented individuals to join the SumUp team.

Equal Employment Opportunity

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.