Customer Support Agent

StudentJob; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free meals

30 days sabbatical

L&D budget of €2000

Referral bonus

Job summary

SumUp is seeking a Customer Support Agent who speaks Dutch to join our Amsterdam HQ on-site team. You will assist POS users across calls, emails, and chats, prioritising requests and maintaining high service standards.

Fluency in Dutch and English, strong communication, and a proactive, customer-first mindset are essential. You’ll work in a dynamic startup environment with rotating shifts and opportunities to grow.

Qualifications

• Fluent in Dutch and English.
• Strong problem-solving skills.
• Excellent communication and customer service mindset.
• Willing to work in a startup environment.
• Flexible with rotating shifts and Amsterdam HQ.

Responsibilities

• Handle customer inquiries across channels (calls, emails, chats).
• Prioritize and manage customer demands and solve them.
• Maintain high quality service for all customers.
• Coordinate with internal teams during major incidents.
• Provide support to POS users and ensure timely resolutions.

Skills

Fluent in Dutch

Fluent in English

Problem-solver

Excellent communicator

Customer-oriented

Shift work

Startup environment

Amsterdam HQ

Education

University

Job description

This position is On Site

Customer Support Agent - Dutch speaker

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will support our POS users!

What you'll do:

• Guarantee the management and prioritisation of the customer demands and solve them
• Offer an unwavering quality to our customers
• Manage diverse requests
• Ensure an adequate communication and accompany the internal teams in case of major incidents
• Be in contact with the customers in different channels (calls, emails, chats)

You'll be great for this position if you're:

• Fluent in Dutch and English
• Problem-solver
• Outstanding communicator and customer-oriented
• Keen to evolve in a start-up environment
• Flexible working on a Shift rotating schedule
• Happy to work at our Amsterdam HQ

Why you should join SumUp?

Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Amsterdam office. This involves an office-first setup.

• Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
• Free meals
• 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
• Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

Salarijomschrijving

In overeenstemming

Dienstverband:

Vaardigheden

• Je beheerst Engels

Opleiding

Universiteit