Customer Support Agent

SumUp Services GmbH; Amsterdam; On-site; EUR 26,000 - 38,000; Part time

Benefits offered by this job

Free meals

Annual L&D budget €2000

30 days sabbatical

Referral bonus

Job summary

SumUp Services GmbH is seeking a Dutch-speaking Customer Support Agent to join our Amsterdam HQ on-site team. You will manage customer requests across calls, emails, and chats while delivering high-quality, reliable support and helping merchants succeed with SumUp’s fintech solutions.

The role requires fluency in Dutch and English, a proactive problem-solver mindset, and adaptability to a startup environment with rotating shifts. This is an on-site opportunity at our Amsterdam office.

Qualifications

• Fluent in Dutch and English.
• Problem-solver with strong communication.
• Customer-oriented with a service mindset.
• Open to working in a startup environment.
• Willingness to work a rotating shift and be onsite in Amsterdam.

Responsibilities

• Manage and prioritize customer requests and resolve issues.
• Maintain high quality service for customers.
• Handle diverse inquiries across channels (calls, emails, chats).
• Communicate effectively and support internal teams during major incidents.

Skills

Dutch language

English language

Problem solving

Communication

Customer focus

Adaptability

Shift work

Startup culture affinity

Education

No formal education required

Job description

This position is On Site

Customer Support Agent - Dutch speaker

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will support our POS users!

What you’ll do:

• Guarantee the management and prioritisation of the customer demands and solve them
• Offer an unwavering quality to our customers
• Manage diverse requests
• Ensure an adequate communication and accompany the internal teams in case of major incidents
• Be in contact with the customers in different channels (calls, emails, chats)

You’ll be great for this position if you’re:

• Fluent in Dutch and English
• Problem-solver
• Outstanding communicator and customer-oriented
• Keen to evolve in a start-up environment
• Flexible working on a Shift rotating schedule
• Happy to work at our Amsterdam HQ

Why you should join SumUp?

Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Amsterdam office. This involves an office-first setup.

Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

Free meals

30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Dienstverband:

Type vacature:

Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels