Dutch-Speaking Customer Support Specialist - iGaming | Relocate to Malta

Next Job Abroad; Utrecht; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Relocation package

Hybrid working model

40 remote days/year

International private health insurance

Performance bonus

Wellbeing allowance

Office breakfasts and lunches

Social events

Career progression

Job summary

Next Job Abroad seeks a Dutch-speaking Customer Support Specialist to join an iGaming team in Malta. You will handle sportsbook and online casino inquiries via phone, chat, and email, owning cases from start to finish and collaborating with Payments, Fraud, and Compliance teams.

Expect shift work, hybrid model, and up to 40 days/year fully remote. Excellent English and Dutch communication are required, with at least 1 year in customer support. Visa eligibility for Malta is mandatory.

Qualifications

• Excellent communication in Dutch and good English (spoken and written).
• Min. 1 year of customer support experience in a call center.
• Structured and analytical mindset; ability to multitask in a fast-paced environment.

Responsibilities

• Support customers via phone, live chat, and email.
• Resolve payment and withdrawal inquiries.
• Process KYC documentation and customer verification.

Skills

Dutch language

Customer support

Communication

Tools

CRM software

Job description

Ready to take your career abroad?

Imagine living in one of Europe's most exciting international destinations while building your career in one of the world's fastest-growing industries. Malta offers the perfect combination of sunshine, career opportunities, and an international lifestyle, making it a popular destination for professionals from across Europe.

Whether you're looking for your first role abroad or your next international career move, this is an excellent opportunity to gain valuable experience in the iGaming industry while enjoying life on a Mediterranean island.

About the Role

Our client is looking for a Dutch-speaking Customer Support Specialist to join their growing iGaming team in Malta. You'll become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email. This is a hands-on role where you'll take ownership of customer cases from start to finish while working closely with teams across Payments, Fraud, and Compliance.

Working Hours

• Shift-based schedule, including evenings, weekends, and public holidays
• Hybrid working model
• Up to 40 days per year working fully remotely

Your Daily Tasks Will Include:

• Supporting customers via phone, live chat, and email
• Resolving payment and withdrawal enquiries
• Processing KYC documentation and customer verification
• Performing security checks on customer accounts and transactions
• Working closely with the Payments, Fraud, and Compliance teams
• Analysing customer trends and identifying process improvements
• Contributing to team KPIs and service level targets
• Delivering an outstanding customer experience with every interaction

What You Need:

• Excellent communication skills in Dutch and good English, both spoken and written
• Min. 1 year customer support experience in call center is required
• A structured and analytical mindset
• Ability to multitask in a fast-paced environment
• Flexibility to work shifts
• Strong problem-solving skills and attention to detail
• A positive attitude and willingness to learn
• To be eligible for this role, you must already hold an EU passport or have the legal right to work in Malta. Unfortunately, visa sponsorship is not available.

What's in It for You?

• Relocation package to help you settle into Malta
• Hybrid working model
• Up to 40 fully remote working days per year
• International private health insurance
• Performance bonus scheme
• Wellbeing allowance
• Complimentary office breakfasts and lunches
• Regular social events and team activities
• Excellent career progression within an international iGaming company

Working with our client means joining an innovative international company where collaboration, development, and employee wellbeing are at the heart of the business. You'll gain valuable experience across sportsbook, online casino, payments, compliance, and fraud prevention while building skills that are highly sought after throughout the iGaming and technology sectors.